00:00We're just outside of the stadium and we're not being let in because Tiki Master have sold double tickets.
00:07Anyone else with the same problem?
00:10Not good Tiki Master. Not good Tiki Master.
00:13Currently what's on now?
00:18Lover.
00:21Either way, we've missed the first few songs and there's a lot of people ahead of us in the queue who've got the same issue
00:27who are crying right now.
00:29Yeah, this is not good.
00:33Yeah, what a joke.
00:35Why did you buy resale or third party?
00:37We didn't. The tickets were genuinely bought from Tiki Master on the Tiki Master website
00:44using the code that was sent via email to be able to get Eras Tour tickets.
00:50So these were genuine Tiki Master tickets, not resale, not third party
00:56and everybody in that queue that we arrived at that were in the same boat as us
01:00about 70 people, maybe more, maybe less, I don't know
01:04but they all too had Tiki Master genuine tickets.
01:09Not one of them was a third party dodgy ticket sale by the way.
01:14So yeah, just to kind of clear that up, these were all Tiki Master tickets.
01:20This is a Tiki Master issue here.
01:22So we got there with our tickets as advised by Tiki Master
01:26which the tickets were bought through by the way, not resale, not third party.
01:30We'd advised to put them onto our wallet on our phones and scan them with the QR codes there.
01:36So that's what we'd done. We had them scanned at the turnstiles and it turned red on the machine.
01:42So we were then advised to go to a woman with a handheld machine.
01:45When we got to her, the same things happened and so she said
01:50you'll have to go and see the Tiki Master stewards, the stands round there
01:54and kind of calmly directed us to them saying there'd been a few issues.
01:59We were not concerned at this point because it was all very calm and we were just like
02:04oh, we'll go over there, they'll scan us or whatever, put a few things at the computer, get us in.
02:10But as we were running round to Tiki Master, we could hear the intro music to Taylor Head just started.
02:18So obviously we were like run, we need to get into there ASAP.
02:24And then anyway, we ran to this Tiki Master stand and when we got there
02:29we thought we'd just be like a few people. There was around about 70 people in this queue.
02:35So after being in the queue for around about an hour, we were finally given paper tickets.
02:41So we were shown our scanned phone tickets, shown my ID matched with the account
02:48to make sure that obviously it wasn't like a fraudulent, dodgy situation.
02:52And all those, everything matched so then we were given paper tickets
02:56but obviously those tickets weren't scanned in because they couldn't be.
02:59And the paper tickets I don't think are scanned in, we just had to then show them.
03:03All of this queue of however many people then followed these people through these stairs
03:09and up and through these doors to finally find seats that we'd been reassigned.
03:15When we arrived into the stadium, it was about 8.30 and our seats were rubbish.
03:23It was really, really, really, really, really upsetting because the seats that we paid for
03:29were about £185 a ticket and our seats were meant to be really good.
03:34A really great view of the whole stadium, the whole stage, the big screen, etc.
03:40And our seats that we'd been reassigned to were probably face value around about £60-70
03:45and they were almost behind the stage.
03:48Now I'm not ungrateful because we did get in, so that's not the issue.
03:53The issue here is that what we paid for was not the service that we got.
03:57We didn't get the Taylor Swift light-up bands either and obviously we'd missed a third of Taylor Swift
04:05and doors opened at 4 and we only got in at 8.30.
04:11And I had a lovely message from a girl that was in the same situation as us in the queue.
04:16And we were obviously like, gosh, what a shambles, glad we all got in in the end,
04:21but what a rubbish situation, hope you enjoy the rest of your night.
04:25And then I went onto her page and I had a look at her Taylor Swift videos
04:29and I was like, wow, they got a really good view, etc.
04:35And I was thinking, gosh, that kind of looks like the view that we should have had.
04:41They were reassigned our seat numbers, the original purchased seats that we had in our wallet
04:48that were not scanning, those seats were empty the whole time.
04:54So we could have been sat there, we could have been in the concert the whole time in our original seats.
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