00:00 "The company has allocated more than 500 million Riyals for strategic transformation investments
00:10 and a large part of it is allocated for digital transformation.
00:17 These investments include infrastructure, systems, digital services, digital partnerships,
00:29 digital initiatives, quality improvement, and all of these have been reflected in the
00:38 cooperation in receiving the Customer Experience Award.
00:43 Thank God, Fizna has won the Customer Experience Award, the best company in Asia in the insurance
00:50 sector.
00:51 We are proud to announce that Fizna has won the Digital CX award in the Middle East and
01:00 Asia in three awards for the best Customer Experience.
01:05 Thank God, we are constantly improving the quality and following up with our customers
01:12 and providing different solutions for insurance from a normal product to an ecosystem product
01:21 to develop the customer's journey and provide all the available means.
01:27 Regarding digital services or new health services, tell us about the size of the acceptance
01:39 of digital services and how many customers do you have?
01:47 This is an important question and we are looking at it.
01:52 Today, after the Vitality app that I mentioned earlier, we have reached 90 billion steps.
02:00 We have more than 300,000 participants in the Vitality service and they use it daily.
02:08 They exercise daily and this reduces their insurance.
02:13 They benefit from the loyalty program that we offer and thank God, this also reflects
02:21 their happiness and also affects their insurance costs.
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