00:00 For those who love to shop online, the Department of Trade and Industry has a reminder.
00:07 DTI said that it is illegal or prohibited to have a no-video, no-refund policy
00:13 for some online sellers and retailers.
00:15 That's what's called unboxing video or videoing a customer while opening their parcel.
00:23 In case of a defective or damaged item, only videos are allowed to be refunded or replaced by the seller.
00:31 According to DTI Assistant Secretary Amanda Nograles,
00:35 it's just a trick and it's not a proper sale.
00:38 It clearly violates the Consumer Act of the Philippines.
00:42 It's the right of the consumers to return the defective product.
00:47 They should ask for a refund or refund the whole product if necessary.
00:54 Some sellers said that their unboxing video is a protection against temporary customers.
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01:16 - music -
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