Inverness flooding

Highland News & Media

Watch Inverness flooding - Highland News & Media on Dailymotion

Transcript

00:00 moved into this house about 15 years ago and it was kind of apparent from the very beginning that

00:11 when there was any water build-up that it was accumulating down the bottom of Cloverfield Park.

00:27 We ended up in a situation where the council adopted it and then the council then gave

00:34 up the adoption to Scottish Water. So they adopted it. So that's where we are now but

00:42 nothing's changed, nothing's got better, it's only got worse and we now have a couple of floods a year

00:50 you know in that area and it's a nightmare. It's a constant worry but someone has to take

00:58 responsibility. I don't know the solution, I am not an expert in the field and neither is any of

01:05 the residents around here but at the end of the day they are. I keep getting told that they are

01:11 dealing with the situation or they're looking into it but that's been since last August that

01:19 that pump is now and it's an eyesore as well. It's dangerous because it's got some kind of

01:25 barricades around it but that's a safer route to school. All the children come up that path and

01:33 travel up Cloverfield Park to go to inches school. The children a lot of the time are in there

01:39 mucking about, you know there's pipes, there's you know it's a mess, a great big massive pump

01:47 sitting there that for some reason was switched off or had went off.

01:52 I'm not dealing with the solution, that pump is not the solution. The solution, at the end of the

02:00 day whether they need to dig the whole thing up and start again unfortunately nobody wants to do

02:05 that. It's a lot of money but unfortunately if that's what has to be done that's what has to be

02:10 done. It comes three quarters the way up our street and it just lies there for hours, you know all day

02:21 and when and then when the pump went on it just wasn't going anywhere and then when the

02:29 pump went on it started to reduce but it's showing that it's not going anywhere.

02:44 There is nowhere for it to go. I mean you can imagine the time we had to put dehumidifiers in

02:51 and have them on permanently to dry the place out because it's a stone floor so you can imagine if

02:58 it's coming in under a stone floor it's not got anywhere to go. So we had to dry it and we've got

03:04 carnedine floating down there which is expensive floating so we were really panicking and we had

03:10 to dry it all out and it takes days. Financially over the years we've had to have plasterboard

03:19 repaired and flooring repaired and it's really difficult because you can't really go through

03:27 insurance either because at the end of the day you know they see that as somebody else's problem

03:31 and that's not a drain flooding really it's not like an interior flood. So that's quite difficult

03:40 so we've had to just fork out every time over the years we've had to actually pay for the electricity

03:47 for dehumidifiers and for any redecoration that's been done and that's why this time I'm determined

03:56 that Scottish Water's going to pay for it. I've got a couple of quotes now so I'm going to put

04:02 them into Scottish Water for the damage done in August and they need to step up and get it repaired

04:08 and for them to have had, my family's had health problems lately and I've got enough to deal with.

04:14 I don't need to be chasing around after Scottish Water to get this sorted out.

04:20 They should be, you know, their level of customer service it's all, you know, they will email back,

04:26 they'll message back on messenger but it's all empty words unless they do something.

04:32 They need to step up to the plate. At the end of the day if they're a water company

04:39 and they have taken responsibility for that pipeline

04:46 they need to be sorting it out and it's just disheartening, it's disheartening all the time

04:53 to have to and it's tiring. You know, I have a son that's got learning needs and autism and,

04:59 you know, it's hard enough for me anyway and I just feel that I'm, you know,

05:05 going back to the situation time and time and time and time again and I've got enough to, you know,

05:13 I've got a lot of drive and I'm one of these, I'm pretty tenacious but, you know, it wears you down,

05:20 it does wear you down.

05:23 [water flowing]

Category

Transcript

Recommended