00:00 Miralco is now investigating a customer's complaint that his electricity was cut off but he received a bill of more than P100,000.
00:08 Here is my report.
00:10 Maris Acebron was shocked when Miralco's bill arrived, which is more than P134,000.
00:20 Maris is surprised because during the pandemic, their electricity was cut off.
00:24 They cannot pay their P9,000 bill in their house in Gawad Kalinga Village in Baserco Compound, Manila.
00:31 They are just using the electricity of their neighbor's house to power two lights and a small electric fan.
00:39 Before the bill of P134,000 was received, there was a bill cut off for August last year.
00:46 Last year, September, the bill was cut off. Why did we receive a bill? The electricity was cut off.
00:54 Maris immediately went to Miralco. He promised to look into the problem and he will return, but Maris did not receive an email.
01:02 He complained that Maris did not receive a bill again so he thought the problem was solved.
01:08 But this December, the bill of P134,000 was released.
01:12 We were shocked. We were shocked this January when the bill of P134,000 was released.
01:17 It means that September, October and November, where is the bill received? We did not receive it.
01:24 According to the bill of Miralco, their metro service was restored since August.
01:28 It's shocking because aside from not using it, the consumption is too high.
01:33 I hope that the bill of P134,000 will be cleaned up. We did not use it.
01:39 GMA Integrated News in Miralco reported Maris' complaint.
01:42 In the initial investigation, it appeared that their line was reconnected.
01:46 Miralco promised that they will continue to investigate the complaint and will help Maris to fix their billing.
01:54 [music]
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