00:00 So what do you do?
00:00 A few things.
00:01 First of all, there's over 8 billion pounds of credit
00:03 sitting in firms' bank accounts.
00:05 Some of it should be in your bank account.
00:06 Make sure your meter reading is up to date
00:08 or have a working smart meter.
00:10 Go online to do a direct debit calculator
00:12 to check if the direct debit you are being charged,
00:14 if you're on direct debit, is roughly the right rate.
00:17 What you want right now at this point in the cycle
00:19 is two months worth of energy credit.
00:22 Two months worth.
00:23 Think about it.
00:24 We're going into winter.
00:25 This is your energy hibernation fat store
00:27 because you're going to spend more in the winter
00:29 and you're going to spend it over the winter
00:30 and then you'll build it up in the summer.
00:32 So two months worth of credit is about right.
00:34 If you've got much more-- three months, four months,
00:35 five months-- so let's say your bills are 200 pounds a month
00:38 and you've got a grand in credit.
00:39 Well, you want some of it back.
00:41 Not all of it, some of it back.
00:42 And you've got a legal right to ask for them.
00:44 Be polite.
00:44 Ask them to justify why you're so much in credit.
00:46 If not, either online or call them up and politely ask them
00:49 to give you the money back.
00:50 And if your direct debit, according to the calculator,
00:53 is 10% or more too high--
00:55 because prices are going up 5%, give a bit of wriggle room--
00:58 then you also want to ask them to lower that as well.
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