00:00 I broke down today at work. A severely matted Pomeranian came in and his coat was devastatingly
00:07 casted to its skin. He was so sweet and I really wanted to help him. At first I was super angry
00:15 and I couldn't understand how it could get this bad. Then I called my best friend who is also a
00:23 groomer and she calmed me down and told me, "Arissa, as easy as it is to be angry at the
00:31 owner and shame them into making them feel worse, take this opportunity to educate the client of the
00:38 risk associated with this kind of matting. That way this will not happen again and know that you're
00:43 helping this dog feel better. He'll no longer be in pain because of you." I really appreciated that
00:51 advice because she did calm me down and I probably would have just gone off. I was that emotional.
00:58 And so I did. I told the client that matting this severe can cause major skin irritations
01:06 and sores on your dog and it's super painful, can cut off circulation, causing bruising or worse,
01:13 hematomas. We set up the next appointment so we could further prevent this from happening again.
01:20 We came together with a plan for the health and benefit of this sweet baby and anger wouldn't
01:27 have gotten us there. I'm happy that this dog can now smile and feel free of its matting.
01:35 Like, just look at him. He's so relieved and it just really makes me happy now.
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