Amazon to Provide Customers With Delivery Driver Information In an effort to “improve customer and driver experiences,” Amazon will start sharing delivery details with customers. The service will provide customers with the first name and photograph of their delivery driver, similar to Uber and Lyft's program. The information will only be available once the driver is within 10 stops of the customer’s delivery address. This change will also only currently impact Amazon Flex drivers, who work as independent contractors making deliveries for Amazon. They recently received a message from Amazon saying the inclusion of identifying information “helps customers prepare for [their] arrival to ensure a successful delivery.” The program may also expand to other drivers in the future, such as Amazon’s Delivery Service Partners.
