Apple’s Genius Training Manual: All About Empathy

Name: Apple’s Genius Training Manual: All About Empathy
Uploaded: 2014-07-29T19:39:11+00:00
Duration: 1 min 42 s
Channel: Mashable
Description: Apple trains its Genius sales personnel to connect with customers; empathize with their problems, but never sympathize; and to avoid any negative language.

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Apple trains its Genius sales personnel to connect with customers; empathize with their problems, but never sympathize; and to avoid any negative language.

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