This is the story of how a global hospitality chain increased back office productivity by 72%. With over 7000 hotels, their focus is to deliver a marvelous experience to their costumers. Their non focus: to manage an overwhelming amount of customer survey forms. Solution? Outsourcing What's outsourcing? "Purchasing ongoing services from an outside company that a company currently provide, or most organizations provide for themselves." Jane C. Linder, Outsourcing for Radical Change: A Bold Approach to Enterprise Transformation (2004) Invensis challenge? Entry and process company's scanned data, and convert it into highly valuable, easy to use information. Results achieved? 15% increase in document process accuracy 72% increase in back office productivity 40% cost reduction
Invensis, Because every outstanding business, needs exceptional back office support.
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