Suresh Thimiri considers his current firm as an appropriate opportunity to learn and grow. He developed his experience and skills in many various ways. Suresh Thimiri began his career as a simple employee dealing with local customers visiting the firm and climbed the corporate ladder to become Regional Senior Executive. At that position, Mr. Thimiri was dealing now with offices and customers around the world. This offers him the opportunity to travel to different locations in order to train other people on regional operations, customer handling, and business plan. During these trips, he learned important lessons about customer handling since his previous positions did not involve facing customers. Therefore, it was a big opportunity to develop this field of his experience. The most important charge of Suresh Thimiri is to achieve high quality in the service offered. The company needs to make sure that all the requests, inquiries were being established, processed, and handled in the way that met the needs of customers.