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00:31We had a ticket in Bangalore. We had a ticket on the 9.55. We had a ticket on the
00:3816th September.
00:41So what happened? When we came in the morning, we came to the airport at 6 o'clock.
00:48The first time there was no customer support.
00:53So we waited for time. We waited for 8 o'clock.
00:58We waited for the time. We waited for the time.
01:01Like in the morning, there was a flight at 8.50.
01:06The flight was also here.
01:08So we asked them to communicate here.
01:12So we asked them to come here at 10 o'clock.
01:16If you have a flight schedule at 8.50,
01:19and no customer support for support,
01:22and the person at 10 o'clock is coming,
01:23the person is not sensitive.
01:24So that's why we were scared.
01:27My timing was at 9.55.
01:30So I had to talk to the aviation manager here.
01:34I had to go here.
01:35So they didn't support there too.
01:38Now two flights were cancelled.
01:40All the flights were cancelled.
01:43What do you mean?
01:43No, I was just saying that,
01:46I was just saying that you should have reschedule.
01:47Then I said that they should not reschedule.
01:49Before the second time,
01:50I was just saying that your booking is not.
01:53But it has already been approved.
01:55I already have a refund.
01:57I had to refund for any other options.
02:11flight delayed but they provided the flight.
02:13Now what happened is that we have to do the web checking,
02:17but there is no web checking.
02:19We have to do the mail check,
02:21the mail check is made that the flight is cancelled.
02:26So we have to wait for the flight.
02:28We have to wait for the counter.
02:30The actual number is called by the terminal manager.
02:34We have to call the counter number,
02:36but no one is responding.
02:38Then we have to wait for the incident.
02:40We have to wait for the incident.
02:42We have to ask that what is the issue?
02:43We have to reply,
02:44and we have to reply to the incident.
02:47But the CDC says that we wait for the incident.
02:50We have to say that we have to cancel our ticket.
02:55We have to do the refund.
02:56We have to do these laws.
02:58Also, we have to say that we have no new rules.
