00:00A reminder before watching the video: trending websites have more content.
00:04Apple's first foldable phone, the iPhone Duo
00:07A buying frenzy was triggered just days after the formal interview.
00:10However, a series of public relations disasters followed, including multiple incidents of screen damage.
00:15Discussion about screen damage on the iPhone Duo
00:19It has spread rapidly on the internet in the past two days.
00:21Many users posted pictures on overseas forums and social media.
00:26The leak suggests that this product will cost as much as $1,999.
00:30High-end mobile phones that will sell for RM9,500 in Malaysia
00:34Although it boasts a titanium body and a sleek folding mechanism,
00:39Highly anticipated
00:39However, many people find bright lines appearing on the screen as soon as they open the box.
00:44Even cases of direct rupture
00:46This has caused heartache for many Apple fans who spent a lot of money to buy this phone.
00:51Users from multiple countries, including the United States, China, and Australia.
00:55Based on the shared real-life cases
00:57The faults are mostly concentrated in the folding area in the middle of the phone.
01:02An Australian user said
01:04The trick was obtained in about 6 hours and opened and closed less than 20 times.
01:07When making a phone call to a friend
01:10After hearing a clear click
01:12The screen immediately cracked along the crease.
01:16The video was also uploaded by a user on the American forum Reddit.
01:22They also posted photos saying that multiple phones were in almost the exact same position.
01:26Structural rupture occurred
01:28Or flashes of white or green bright lines.
01:31The Chinese social media platform Xiaohongshu was also filled with lamentations.
01:35Netizens expressed that they had encountered the same problem.
01:38In response to the overwhelming complaints
01:41Apple customer service responded that
01:42We have indeed received user feedback.
01:44Problem of abnormal bright lines appearing on the screen
01:46However, it is claimed that this may be related to changes in the software's user interface.
01:51Not a hardware problem
01:53It also indicated that a fix would be implemented through a subsequent software update.
01:57Apple's one-year limited warranty.
01:59If the device produces materials that meet the warranty conditions under normal use
02:04Or manufacturing defects
02:06In principle, you can apply to Apple for warranty testing and services.
02:10However, if the damage is determined to be due to an accidental impact...
02:12External pressure
02:13Or other factors not covered by the warranty.
02:16The subsequent repair methods and costs will depend on the specific circumstances.
02:21Despite Apple's first launch of a foldable phone
02:24The main feature is a completely crease-free, extremely smooth screen.
02:28However, foldable phones have long suffered from screen creases and physical limitations.
02:32On iPhone Duo
02:34There is still no way to completely solve it.
02:36The textured surface is still quite noticeable when your finger glides across it.
02:40The Wall Street Journal even gave it an extremely harsh review.
02:44It's described as being too much like an iPhone and not like an iPad.
02:47The iPhone Duo is considered to have successfully combined the usage patterns of mobile phones and tablets.
02:52Give a body
02:52However, it cannot fully leverage the advantages of tablet computers in production.
02:57Especially in multi-functional processing and keyboard operation
03:00It is still subject to many restrictions.
03:02High entry barrier
03:04and the still immature folding technology
03:06This tests how far Apple's new phone can go.
03:10The market will soon provide the answer.
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