00:00Today is the second anniversary of when the BBC documentary came out exposing
00:06the horrors that happened at the hands of Muhammad Fayed. Many of us experienced abuse by
00:15this tyrant for well over 30 sometimes 40 years and only recently has the public
00:24and well the world started to listen to us. I first came forward in 2017, I waived my right
00:31to anonymity back then and nobody paid attention. Now it's different and now we are we are wanting
00:37answers. We want Harrods to take this seriously, we want them to face their responsibilities and we
00:44want those that enabled this behaviour to be held accountable. Harrods set up a redress scheme to
00:51offer compensation to survivors which was open from the 31st of March last year to the same date
00:58this year. A Companies House document of the department store's full accounts made up to the
01:0331st of January published last month showed it paid £4.1 million in compensation up to the end of
01:11January and set aside a further £51.8 million for future compensation claims. Cheska Hillwood told
01:19the press association she was abused almost immediately when she started working at Harrods,
01:25aged 19, in 1993. Her spokesperson for the department store said they support all survivors
01:32in their pursuit of justice, respect their right to be heard and continue to work closely with the Met
01:38Police on its investigation. They added they stand by the progress they as a business have made
01:44in their past two years in supporting survivors, whether through the Harrods Redress Scheme or other
01:50routes open to them. The Redress Scheme that Harrods had was open for one year. They gave survivors
01:57a time limit. Many of us have been campaigning and shouting for, as I say, nearly 40 years
02:03and a Redress Scheme is slapped at us with one year. Absolute. It's a disgrace. It's a disgrace. Plus,
02:14what they were offering was not taking survivors seriously. Many of us here today, in fact probably
02:20all of us here today, did not sign up for that Redress Scheme. It was an insult. So I joined
02:27Harrods at the age of 16
02:28as a management trainee, which is where you come into the store and do a couple of years of various
02:34different departments with a view to having a management career. And very quickly, once I'd arrived,
02:41I was introduced to the Hamid Harrod and he asked me to come and work for him as one of
02:46his PAs, which
02:48I was flattered at the time, not realising quite what we were stepping into. And I worked for him
02:55for five years and was abused by him for five years.
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