00:04Sir, what are you doing?
00:07I told you I would make you regret turning us away and now you have to face the consequences.
00:13So, are you going to find a solution for me or are you going to just stand there?
00:17I have offered you a full refund. Assistance with finding another hotel even.
00:23Do you think a refund is going to solve everything? Where am I supposed to go at this hour?
00:28You've not only ruined my night, you've ruined my whole weekend.
00:34You know what? I'm not leaving until this is resolved.
00:37And I will sit right here if I have to.
00:40I got news about possible disturbance. What seems to be the problem here?
00:43I booked a room for four, got here, and they're trying to shove me into a room that's clearly not
00:48what I paid for.
00:49They're not helping me at all. They say nothing they can do, which is nonsense because hotels deal with this
00:55stuff all the time.
00:57I understand you're upset. You're tired and things haven't gone as you planned, but yelling and threatening isn't going to
01:04solve anything.
01:05This is absurd. I'm the victim here.
01:08Nobody's saying you don't have a right to be upset, but there's a way to handle these situations that don't
01:13involve threats of tearing up the place.
01:15Now, if there's a way to resolve this peacefully, I'm all ears. But we can't have you continue on like
01:21this, sir.
01:22Peacefully. She's the one being unreasonable. I just want what I booked. That's it. Is that too much to ask?
01:31If I don't get what I paid for, I'm going to trash this place so that nobody can enjoy it.
01:37All right. That's enough. Sir, you're coming with me.
01:39No, I'm not going anywhere until I get the room that I paid for.
01:42Yes, you are. You've terrorized this hotel and this lady enough. Let's go. Let's go. Come on. Let's go.
01:50Let's go.
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