00:16With an open mind, ask questions, try new things.
00:24When we grow as individuals, our hotel grows too.
00:30I promise you, the management will always support you in your learning journey because your growth is our growth and
00:46service, this is our identity.
00:50Guests may forget many things but they never forget how we made them feel special.
01:00A warm smile, a helpful hand, a small extra effort, these things matter more than we realize for the guest.
01:12I request every employee, please always give your best service to the guest that it can be remembered forever with
01:27your heart and not just as duty.
01:33When you serve with love, the guest feels it and they come back to us again and again.
01:44These are realities and this comes from my heart and this is what as a guest I also expect.
01:52And any guest who comes to Dolphin Hotels should carry back this memory, going back with such a type of
02:03a memory that they take care like Atidi Devo Baba.
02:10Today we are also honouring our employees who have completed 25 years and 10 years with us.
02:19I want to specially thank them.
02:22Your loyalty, your loyalty, your dedication and your years of hard work are the true pillars of Dolphin Hotels.
02:32You are an inspiration to all the younger colleagues who have joined.
02:40Thank you for staying with Dolphin Hotels for so long and for giving your best every single day.
02:50Before I close, I want to say I am thankful to God, thankful to Chairman Garu, Suman, to our guests,
03:03to our employees, to Timay Garu who had mentored us and to all our well-wishers who have made these
03:1329 years possible.
03:15Let me together make the coming years even better.
03:21Let us continue to work as one family, treat every guest as God, keep learning new things and give the
03:32best service always as needed as required.
03:38One more thing is, it is not Dolphin alone, it is Ramoji Film City and Dolphin is part of the
03:47services that we offer as a destination.
03:49So, it is one Ramoji Film City and it is one family and all of us should work together to
04:05give the guest a holistic experience, a happy experience, a memorable experience which is unforgettable.
04:14Let us therefore continue to work together with greater ownership, greater discipline and greater pride in what we do and
04:25deliver.
04:27Once again, my heartfelt congratulations to the award winners, the cultural participants and HR, I think they have done a
04:42good job.
04:42So, claps to HR and Zafar who was the MC, SBR who was behind and Vipin who had led it
04:57together and all the managers, general managers, managers, finance, purchase, all the divisions.
05:06I sincerely appreciate your complete dedicated service for making this event an excellent success.
05:18Thank you all and wish you once again, wishing one and all a happy 29th anniversary.
05:27Jai Hin, thank you very much.
05:37Jai Hin, thank you.
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