00:00A woman who says she was fleeing abuse has said she was attacked after a London hotel
00:06receptionist gave her abuser a key to her room.
00:09Lucy, who's using a false name, says the man claimed his girlfriend was having a seizure,
00:14gave her name and room number, and was handed a key.
00:18She says he attacked her, then forced his way back in after kicking the door off its
00:22hinges.
00:24Travelodge says its policy of never confirming a guest stay was not followed, and that this
00:29should not have happened.
00:31The company says it has since changed its room access procedures, strengthened its security
00:37arrangements, and retrained staff following reports of other unauthorized room access incidents.
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