00:00Ito si number 3.
00:02Taray ng buhok niya.
00:03Ganyan na pala yung tsura ni Superman ngayon.
00:06Supergirl yan.
00:08Binanood dami niyo Supergirl kagabi.
00:10Oo, kamusta?
00:11Sucks lahat.
00:14Okay.
00:15Ano naman trabaho nung number 3?
00:17Sa BPO industry po ako,
00:19sa Quality Assurance.
00:21Quality Assurance.
00:22Paari mo bang ipaliwanak sa amin?
00:23Anong ginagawa mo sa ganung trabaho?
00:25Actually, kaka-promote ko lang din.
00:27Galing ako sa pagiging ahente sa BPO industry
00:30as a customer care representative for 3 years.
00:34And after yan, kaka-promote ko lang sa QA.
00:37Ang ginagawa naman namin is kami naman yung nag-audit
00:39ng mga calls and back office minsan
00:42ng mga ahente dun sa trabaho nila.
00:45Nag-audit ng calls?
00:47Yes.
00:47Tapos chine-check nyo rin kung tama ang performance
00:50ng mga ahente?
00:51Correct.
00:51Meron kaming certain parameters na pinagbabasehan.
00:55Ano yung mga hindi dapat ginagawa ng mga ahente?
00:58Of course, number 1 is rudeness.
00:59Kasi kailangan pag nasa business tayo
01:02and we have our customers,
01:04we should provide the proper assistance to them.
01:07Kahit sobrang bastos na yung kausap?
01:09Oh.
01:09Yes.
01:10Kahit sobrang bastos na yung kausap.
01:11Kasi meron din naman kaming spill
01:13na pagkasobrang ng bastos,
01:15rude na rin talaga yung customer.
01:17We can, ah...
01:18We have the spill na
01:19kung hindi nyo pa po itititigilin.
01:21Hinganat yung paano niya i-apply yung mga skills.
01:23Kunyari, ikaw yung caller.
01:25Hello?
01:26Ay, hindi.
01:26Pag caller,
01:27antayin mo mo...
01:28Ano, sabay yung ring at saka yung pillow?
01:31Ay, kasi nga...
01:31Kaya ring, rude ako, rude.
01:32Sa tanda natin,
01:33hindi natin alam na
01:34antayin i-aangat yung phone
01:35bago ano.
01:36Nagmamadali ako eh.
01:37Ah, sorry, sorry.
01:38Ring ka muna.
01:40Okay.
01:40Hello, thank you for...
01:41Isa pang ring,
01:41di pa tapos.
01:42Ring pa.
01:44Okay.
01:45Hello, thank you for calling
01:46123 Company.
01:48This is Dan.
01:48Show me a sissy for today.
01:50Ayoko nung pagsagot na arte-arte.
01:52Tutuluhan ka raw mamatay, oh.
01:54Ano?
01:54How can we assist you to die?
01:56Sabi nga nun.
01:56How can we assist you to die?
01:57Today, today, now, today.
01:59Today kasi unity to die.
02:00How can we assist...
02:01Sabi niya,
02:02how can we assist you to die?
02:03Para papatay.
02:04Ikaw pala tong routine
02:04di naman yung paano
02:05post to marry.
02:06Do you wanna die to die?
02:08One more, go.
02:10Hello, this is Dench
02:12from 123 Company.
02:13How may assist you today?
02:16Yung in-order ko
02:17ang tagal-tagal
02:18bakit wala pa.
02:20Ganyan ba kayo?
02:21Yes, sir.
02:22I really
02:24appreciate your calling us today
02:25and
02:26we really want to help you.
02:28And since you got me on the line,
02:30let me just go ahead and help you.
02:31Ay, pamamadali akong
02:32mapunang artehan yung salita.
02:34Yes, sir.
02:35In-order ko.
02:36Please allow us
02:37more time here
02:38while checking about your order.
02:39Hindi.
02:40Gusto ko ba kausap yung amo mo?
02:42Yes, sir.
02:42Abagal-bagal dun siya
02:43sa kampan ninyo.
02:45I really understand.
02:48Where are you coming?
02:50Sir?
02:51Chong?
02:52I'm coming home.
02:55Don't worry.
02:57Let me just go ahead
02:57and provide you my supervisor.
02:59She is really good.
03:00Go ahead.
03:01Hello?
03:02Hello?
03:03Oh, yung in-order ko.
03:05Pasa-pasa kayo.
03:07Tsaka to yung supervisor nila,
03:09kahera sa gasolina.
03:12Ano ba yan?
03:15I don't know
03:16what are you talking about.
03:17Yung in-order ko.
03:18Bakit binasa sayo?
03:19Hindi mo pala alam
03:20sa sabihin mo.
03:20Okay, I will give
03:21to candidate number one
03:23to assist you.
03:24Hello, sir.
03:26Sorry for that inconvenience.
03:29Baba mo na,
03:29inconvenience na to.
03:30Baba mo na to.
03:32Nagkakaloko na tayo
03:33sa inconvenience.
03:36Grabe din talaga
03:37itong fresh graduate natin.
03:38In-inconvenience tayo eh.
03:40Nagkini-nervious lang.
03:42Oo, nangkini-nervious.
03:42Kapag nini-nervious
03:43yan, nabubulol ka talaga.
03:44Yes, nabubulol ka talaga.
03:45Nangkabulol yan.
03:46Okay.
03:48Mahirap din ang trabaho nyo, no?
03:50Kasi iba't iba kuri
03:51ng tao makakausap.
03:52Hindi ko kilala.
03:53At may mga araw naman talagang
03:54minsan mabigat din
03:55ang loob nyo, di ba?
03:56May pinagdadaanan din siya.
03:58Makakatalak ka din talaga.
03:59Kaya mo yun
04:00sa palagay mo.
04:01Mahirap yung trabaho.
04:02Kailangan huminga na malalim
04:03bago ko isipin
04:04ano yung sasagot mo doon
04:05sa mga rude na yun eh.
04:07Hmm, sa ba?
04:08Bahit.
04:12Mabait ko man dito.
04:13Hindi to kumikibo.
04:14Oo.
04:14Talaga ba?
04:14Oo, o.
04:15Siyempre.
04:16Paano?
04:16Paano hindi kumikibo?
04:17Oo, kay Ilasi nga lang.
04:18Takot na takot doon.
04:19Talaga ba?
04:20Kung sinabi na nila
04:21siya, ah!
04:22Hindi na kumikibo.
04:23Wala, wala.
04:23Takot na ako dyan.
04:24Pero siyempre,
04:24may mga training naman
04:25para dyan eh.
04:26Yes, meron po kami
04:27mga trainings for that.
04:29Ako nanonood ngayon
04:30yung mga taga BBO campong name.
04:31Yes, actually may duty ako ngayon.
04:33Thank you so much, Boss Jay,
04:35for letting me go here.
04:37Sobrang saya lang
04:38kasi ma-experience
04:39na kahit wala ako
04:40sa pageantry industry,
04:42maranasan ko man lang to.
04:43Tapos ang sarap nyo na
04:44yung buong kumpanya,
04:45buong building,
04:45pinapanood nyo.
04:46Tapos matatalo ka, no?
04:49Hindi ko wala
04:49kung paano ka papasok
04:51na following day.
04:52Tapos boss ka.
04:53At this experience,
04:54yung lahat ng dadaan
04:56mo sa sasagayon.
04:56Hi, sir, napanood ka namin.
04:58As a lot-lot.
04:59As a lot-lot.
05:01As a lot-lot.
05:02Magbubulungan.
05:03O, kaya minsan
05:04dapat hindi mo rin sasabihin.
05:06Ayaw ko silang malaman.
05:07Pero ang galing
05:08hindi ka talaga
05:09sumasala sa ibang pageant.
05:10Hindi po talaga.
05:11Masisisi mo ba?
05:13May trabaho eh.
05:14Yes, busy.
05:16Oo naman.
05:17Mahirap yung schedule
05:18ng ano,
05:18lalo na kung madaling araw
05:19ang trabaho mo.
05:20Pero gusto mong sumalin
05:21sa pageant?
05:22Huwag na.
05:25Maganda na kasi
05:25yung trabaho niya doon.
05:27Ipag naapektuhan pa yun.
05:28Eh, yung regular job
05:30pag natanggal pa siya doon
05:31mag-apply.
05:32Eh, yung pageant anytime
05:33pwedeng maging time.
05:34Correct.
05:34Baka naman pambato siya
05:35ng company talaga nila.
05:37Pambato po siguro pa yan.
05:39Pambato ng company.
05:40Pambato.
05:41Okay.
05:41Pero pag may kaibigan sa inyo
05:42nagsabi sa inyo,
05:43alika'y sasali ka namin.
05:44Sasali ka.
05:45Actually,
05:46yung kaibigan ko nga
05:47yung nag-push siya sa akin dito.
05:49Gumawa ko.
05:51Anong nakakatawad o?
05:52Ay, sorry, sorry.
05:54Masaya na.
05:55Masaya na kinakwento.
05:57Tinditinuman na yun kasi ako.
05:58Ah, marida.
05:59Jugaran.
06:17Jugaran.
