00:00Welcome to Autonomous, the first truly AI-powered hotel.
00:04For now, these kinds of robots are still relatively rare and often used for their fun factor.
00:11I think he's so fun. I think he's so smart. It's fun to have something to talk to.
00:16Oto is the name of the robot concierge at a hotel in Las Vegas in the United States.
00:26Basically, Oto knows anything from booking, to housekeeping, to how many towels,
00:30to how you took your salad, how you take your coffee, to what issues you have in your life,
00:34to what opinion he needs, like what you need from him as a support.
00:37He's everything in real time for everybody and that's the power of him.
00:42So he starts as your concierge, but we want him to be much more than that.
00:47Robotics has already arrived in the hospitality industry
00:50and I expect we'll see a lot more of it in the coming years.
00:56Robots are becoming a common sight in the travel industry.
01:02Most don't look like humans, but they are already working in restaurants,
01:08hotels and airports around the world.
01:11They can deliver food, transport luggage, clean large spaces, provide information
01:16and even help with security.
01:21Slowly, but surely, robots are taking on tasks that were once done by people.
01:32I think anything that involves routine tasks will eventually be done by robots.
01:37I also see a high level of willingness within the industry to adopt this kind of technology,
01:42since it helps reduce costs.
01:45Whether suitcases that follow their owners everywhere will actually become widely adopted remains to be seen.
01:51Less visible to travelers, robots are already being used behind the scenes.
01:56For example, self-driving systems at airports are increasingly replacing conventional logistics.
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