00:04The latest news is that the new devices have been activated in Colombia,
00:06more than 6 million new devices,
00:09including 50.826.569 devices in use.
00:14So, there is more than a new device active in Colombia.
00:18The users say that the growth is due to the prices,
00:21the promotions and the advantages of the technology.
00:24Because it has changed the levels of life,
00:27because in a society like this, it is almost inconcebible,
00:31to say, living without a cell phone.
00:33But as the number of users also increase,
00:36in the 2011, there were more than 22.000 reclamos registrados,
00:39especially because of facturation indebbed,
00:41deficiencies of quality and negation of calls.
00:43The number of cases is still low, but the costs have been quantified.
00:47The previous year, there were around 17.000.000.000.000
00:51per sancion to the mobile phone,
00:54which is a situation that no had precedents in Colombia.
00:56UF y Comcel reportan la mayor proporción de quejas,
01:00aunque muchos usuarios se declaran satisfechos.
01:02Y realmente, en todos estos años,
01:08mi manejo y la atención ha sido excelente.
01:12Realmente, no he tenido quejas.
01:14Durante el cuarto trimestre del 2011,
01:16el crecimiento de las quejas de los usuarios celulares
01:18fue del 19%.
01:20se leotrae, por tanto en el quejas de los usuarios celulares
01:20y el crecimiento de los usuarios celulares a los usuarios.
01:20Y en ese momento, el crecimiento de los usuarios cagamos a las quejas de los usuarios celulares.
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