00:00In the field of feedback, what is the whole system?
00:05Basically, in the field of all offices, right from JE office, DC offices, up to chief engineer and even sub-stations,
00:14in the field of service, what is the most important thing to do in the field of service?
00:30In the field, there are many difficulties that there is no need for service or waiting time,
00:36If you don't have any complaints, you don't have to respond to any complaints.
00:40So, all these problems will not be aware of the consumer.
00:45So, in this case, we have at least 10 places to put it in the field offices.
00:52So, the consumer will scan the QR code directly.
00:55The page will open it.
00:57They can give the feedback to both of us.
01:01And it will reflect our head office.
01:04Here, we have made a GM level officer.
01:08They will analyze these reports every week.
01:11They will be able to solve their levels.
01:13They will be able to solve their levels.
01:15They will be able to solve their problems.
01:17If they look like repeated complaints, they will be able to apply them.
01:21They will be able to apply them.
01:25Yes.
01:26So, the promotion and other things will depend on them?
01:29We have taken a positive feedback.
01:33We have taken a positive feedback on them.
01:34We have taken a positive feedback on them.
01:36We have taken a positive feedback,
01:38and we have taken the negative feedback to them.
01:40We want to read it in a way that we are getting complaints and we are doing it in a way.
01:50Rather than to reflect on some of the CRs, promotions, show cause notices, until and unless
01:57there is a lot of difficult complaint, we can improve it in a way that we can do it in a way that
02:05we have to do some work with someone else. This is our intention.
02:09Yes, how did this system work before this?
02:12Now, we have to do with whatsapp, e-mail, hardcopy,
02:17and dark documents. But we have to create a portal.
02:22We have to generate a MIS report and we have to be filled with feedback.
02:26If we don't have any feedback, then we have to understand that
02:30you can report it to the head office.
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