00:00why can't you put it on my damn grill because that's not what we do sir our job is to literally
00:05leave it on the ground if it goes through here it's probably not gonna fit you have 16 feet it
00:10comes off like wings on an airplane you're gonna have to take it back because i'm not gonna i'm
00:15not gonna have you deliver it here they have to run back and forth for all the pieces you gotta
00:20bring it back here you're not gonna bring it back here don't deliver it okay then no problem i'll
00:25just tell them to stop wrapping it up then on the contract it says it's a curbside delivery
00:29obviously we're bringing it beyond curbside he tells them he's not required to bring the delivery
00:34onto the property and what the customer does next is unbelievable it's a sight restriction
00:39and then if we were to try to bring it that way our tires are gonna sink right in your lawn
00:44so the forklift is eight and a half feet wide by itself and then the boards are 16
00:50so i'll hold one side if you want
00:53but so what i'm thinking the forklift is gonna come right here just so that you can measure it out
01:00so eight and a half feet from maybe an inch or two from that stone and like an inch or two from there
01:07he won't accept that his delivery can't be dropped where he wants it and he refuses to admit he's wrong
01:12i see what five
01:13there's nine feet to there
01:17yep but you got to remember that the the decking overhangs 16 feet so you need four feet past that
01:23so i'm gonna do four feet past the tree three four that's four right there
01:30yeah so it's 16
01:35yeah so i mean that's that's cutting it close but what i'm saying is
01:45if we can't get it through we're gonna just drop it right there
01:48if we're gonna try it and it doesn't fit and the driver attempts it
01:52and it doesn't fit we're gonna leave it right there
01:55i don't think it's gonna fit
01:58but if you can make it you can make it you're a miracle man
02:01peterson the miracle man you got a nice ring to it don't
02:05even though he knew it wouldn't fit they tried anyway
02:08yet the customer still passed blame when it didn't work
02:11huh
02:14knew enough that he knows that it wasn't gonna fit either
02:19yeah that's not gonna fit
02:21yeah it's not gonna fit
02:25it's too wide
02:30okay go back i'll have you put it on my trailer i'll be right back with the trailer
02:35all right we're gonna just set it down because we're not allowed to put it on trailers
02:38if the trailer can't hold the weight and we break something we're responsible for that
02:43you're not gonna break this trailer
02:45why can't you put it on my damn trail
02:46because that's not what we do sir
02:48our job is to literally leave it on the ground
02:50the agreement was we would attempt it
02:53and then if it doesn't fit we're gonna leave it right here
02:55and you said okay
02:57so you want us to swing it for you
02:59so that way you could just slide the boards instead of
03:02picking them up and then turning them yourself
03:04the moment they got on site
03:06the situation intensified
03:07and things weren't going well
03:09the chances fear
03:11your soul to go
03:14and you'll see
03:16so
03:17you
03:18and you
03:18and you
03:20and you
03:23yeah
03:25yeah
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