00:00Hey, do you want to be careful? That's fragile.
00:06It doesn't say fragile, on it.
00:07It doesn't matter. That's my son's Christmas present, that.
00:09Well, that's not my issue. I've got deliveries to do.
00:11What's your name? I'll be reporting you.
00:13You'll have to report it to the customer service.
00:15It's not my problem. I've got deliveries to do.
00:17I've worked overtime hours to buy this from my son for Christmas.
00:21The delivery driver, I just smashed it to smithereens.
00:24It was actually just disgusting.
00:26So I wanted to expose him and out him online.
00:28Now it's time to see what customer service say.
00:31Hello, what's the support?
00:32Hi, I'm calling because your delivery driver has damaged my parcel.
00:36Oh yes, I did receive the photos that you sent in.
00:39But after reviewing them, there's no possible way that a delivery driver could have made that much damage.
00:45Well, it did because I've seen him throw the parcel on the floor.
00:48Did it have fragile on the box? Or did it say, you know, carrying with caution?
00:53Did it have anything like that on the box?
00:55It didn't have fragile on the box, no.
00:57They're about to really dig their own grave.
00:59But also, I would like to make you aware that you don't really have insurance as well, so you won't be able to be refunded for the item either.
01:06Well, I didn't really think I'd need insurance because I didn't think the delivery drivers just threw the parcels on the floor.
01:12Then you should have talked four steps in protecting your item.
01:16My job is to see whether our delivery driver did do a good job.
01:21And in my eyes, he didn't.
01:23How did he do a good job?
01:24Sorry, I am still speaking.
01:26I do apologize for the tone that you may have used.
01:29Again, that is, I honestly do not condone that at all to any of our customers.
01:33She's had enough of them making excuses.
01:35So there's nothing you're gonna do?
01:37You're not, you're not gonna, you're not gonna compensate me in any way?
01:39No, because I have an abortion and I haven't got any insurance.
01:42Okay, well I will be taking to social media then to make out to your exposure and, you know, show what disgusted and firm that you are.
01:49She posted the video and it went viral, which led to them sending someone to her house.
01:54They're accusing her of purposefully damaging the camera.
02:23I'm just struggling to understand, to be honest with you.
02:26I'm not calling you a liar.
02:27I'm not calling you a liar.
02:28I'm just struggling to understand, to be honest with you, how this would just fall to bits like it was stuck with Bluetack.
02:34Although they're denying the damage, they're willing to compromise with her to get her to take down the video.
02:39The reason why I've called around is because you've seen the video that you put online.
02:42I think it's a little bit over the top.
02:44What we'll do, we'll give you a partial refund.
02:46Yeah, a partial refund, yeah.
02:48We believe it.
02:49Why would I take a partial refund?
02:50They're gonna have to do better than that.
02:51If we give you a full refund, then we can take that post down.
02:54No, why would I take it down if you want to do the next?
02:56No, we're not taking it down.
02:57So you're not gonna take the post down?
02:58No, we're not taking it down.
02:59The post is staying up.
03:01Have a good day.
03:02See you later.
03:03Bye.
03:04Bye.
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