- 12 minutes ago
Scam Interceptors - Season 5 Episode 10 -
The Condescending Crook
The Condescending Crook
Category
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FunTranscript
00:00if you talk to me then I will guide you every day we're being bombarded by
00:05scammers I've got no money in the bank I'm on I have to pay but we are fighting
00:12back working with ethical hacker Jim Browning who hacks into scam call
00:17centers we can tap into this criminal network and track down the victims to
00:23stop the scammers before they steal you should not buy those gift cards you're
00:27gonna lose your money what's that what's that I can assure you that nothing
00:31they're saying is true we're on the phone to a scammer malloc you need to hang up
00:34the phone this is scam interceptors on today's episode you were going to say
00:47thanks to me before ending this call well one of the most manipulative scammers
00:53we've ever encountered I'm trying to find it but I can't I guess beside it do you
01:08see there is a great circle just beside it yeah that's below it that's beside it
01:13be safe in the Glasgow hub we've just tuned in to an incredibly distressing call
01:21not below all right I've just pressed it allow access so forceful from the scammers
01:30call log screen that our ethical hacker Jim has given us access to we can see that
01:35the call to this woman somewhere in the UK has already been going on for nearly 19 minutes
01:41so we've just joined this scam call going on here it's really uncomfortable because we can hear
01:47them actually shouting a lady that's clearly confused with what they're telling her to do
01:52after that what do you see um white circle with the blue bit and then I've got a white circle to allow access
02:01no ma'am not on the allow access why you're not looking above that above that just
02:06where is this person just beside it on the right hand side on the right hand side on the right hand
02:12the middle of your face these scammers are some of the most ruthless we've encountered and are based
02:20in a call center in Kolkata India they're running a very classic tech support scam so what they've done
02:27is they've dressed it up as sky this criminal has told this woman that he's calling from internet
02:32provider sky pretending that there are issues with her internet connection that he can help fix
02:38it's a lie he's simply trying to steal her money a small gray color circle you see that from what we
02:48know about how these scammers operate they're trying to get some sort of remote access to her phone
02:53tablet or computer which means they can see and sometimes even control everything she has on her
02:59screen now that is incredibly worrying because all sorts of fraud can happen when they've got that access
03:05and she will have no idea remote access software is a completely legitimate tool usually used by
03:12IT professionals to assist people with technical problems on their devices but scammers misuse this
03:19software to commit crime yes i found it i found it oh my god yeah now press on that press press on
03:31what very good ma'am very good so just laughing at her yeah this one verify user oh my god look i told you
03:42i'm going to stop this phone call in a minute if you can some of the language the scammer's using is
03:47something that we're shocking that we've heard you are slow madam and it is completely fine to be slow
03:54now on the way i understand that but i am not you are losing your patience madam i don't have any
04:00problem i will tell you hundred more times the scammer seems to be struggling to get the remote access to
04:06what we think is the woman's mobile phone now what do you see first tell me without touching anywhere
04:15it's got quick support show your id join a session to receiving support the very bottom do you see
04:23it says i trust this person and allow immediate access to my device yes so i can see that now yeah
04:30shall i press yes madam yes it's only been possible for jim to give us access to this scammer's calls
04:38not his computer screen where we would usually be able to see the scammer's notes
04:46we're in a difficult situation because when we can see the scammer's screen
04:50that allows us to pick up a load of personal information about that person because we can
04:54literally see what they're writing exactly all we've got here is the call we don't have this scammer's
04:58screen so we're not going to be able to pick up personal info about this woman just by looking at
05:02her screen so all we've got is that phone number and despite having the woman's landline number
05:08she's tied up on it with the scammer we need to find her mobile number or an address as our ground
05:15interceptors or gi's harriet and mia are standing by to help what we've got is better than nothing
05:23because we've got a landline telephone number and at least that gives us some clues as to where
05:27she's going to be located geographically exactly the team look up the woman's landline dialing code
05:34which tells us the town that she lives in is in essex when i think at this point we're going to
05:40have to send our southern gi team out to the area right let's give them a call
05:49hey both how you doing so we can hear a call where a lady she's been hooked right in by the scammers
05:57claiming to offer some phony tech support from sky we are trying to find more details on exactly
06:03who she is where she lives but if you can head out in that direction okay we will let you know as
06:08soon as we get any more but we need to get to her before they get her money okay we'll head down thank
06:14you both bye harriet and mia begin the one hour and five minute journey from east london to the
06:20woman's town in essex ah this is closed diversion as we are unable to see the scammers computer notes
06:31which sometimes give information on their target all we can do is listen in for any clues on who this
06:39woman may be so we are pressed do not touch anywhere do not touch anywhere they're completely fine
06:45it is fantastic marvelous fabulous amazing you know now do not touch anywhere then type over there s s for
06:55sugar yeah the manipulative scammer is still trying to get remote access to this woman's mobile phone
07:04then e for england then t t for tango right c c for what t like tiger t like tomato i've done it i've
07:15done it i've done it okay don't worry it's completely fine love it's completely fine you relax because my
07:22responsibility to explain you everything and guide you for everything it's just patronizing this lady
07:28is clearly confused yeah now what do you see yeah you've been very good yes madam thank you so much
07:34she's totally hooked as well she just told him how good he is and how how kind he is she thinks he's
07:39actually helping her now what do you see love all right hang on hang on hang on take your time love
07:46i see screen broadcast with a with a circle team viewer and start broadcast yes look press on that please
07:54yes yeah always end he's got my access now the scammer is now able to see everything on this woman's
08:05phone it won't be too long till he starts convincing her that because her internet has supposedly been
08:11hacked he will pay her compensation and she needs to check she's received it by logging into her online
08:18bank accounts it's just so horrible isn't it when they're in yeah they're in her device she has no
08:26idea we still have no information as to who this woman is the ground team are making their way to her
08:33area but it's rush hour in london morning traffic not the one harrier to mia are still an hour away
08:45we continue to listen to the call for any clues on who this woman on the line may be you can see
08:53your name is written over there low yes
08:58did you get it we have just heard the woman read out her full name to protect her identity we'll call
09:06her mandy and check your information correct or not now with a name and a rough location we can try
09:15and find an address for mandy but i'm something wrong no no you are doing completely fine love you
09:22know now go to the very top he really is playing into that good cop bad cop vibe of one minute being
09:29really nice you have to check your date of birth date of birth we now have mandy's full date of birth
09:38we're now piecing together those parts to find out where she is so we can get help
09:47i have got an address and that was on the 2024 electoral rule so it's an up-to-date address let's
09:53do it get them there guys the address is in essex where the ground team are already heading mark updates
10:00harriet amir okay we've got an address get that in see how far we are okay 50 minutes
10:14the ground team may not be able to get to mandy in time to stop her from losing money
10:19so we are still trying to get our hands on an alternative way to intercept her scam
10:26and we've now found two facebook profiles which we believe could belong to her or a relative in that
10:30area in that area while we do some more digging on whether those profiles are linked to the woman
10:36on the phone the scammer is now moving on to the stage where he convinces mandy that her internet
10:43connection has been hacked do you see it says search or enter website look yes so put that up then you
10:53have to type over there my m y mine yeah then give a space then put number one then p p like peter yeah
11:05so this is the ip address which we have registered under your name just for your use only the scammer
11:12is using another deceptive trick when they're running tech support scams they like to get people
11:18to search something so they'll say to them search for my 1p address now that's an intentional mistake
11:27because your ip address is your geographical location in the world on the internet by making it 1p address
11:35they've worked out that it hits a particular search result and when you then click through to that search
11:39result it shows your ip address as the ip address of the google server in california
11:46so he says to her somebody's hacked your computer someone's hacked your internet connection i will
11:50explain you love like every home have a different postcode as the same way every internet have a
11:56different ip addresses for the identification of the customer and this is your ip address right now i'm
12:03going to explain you something very important which is going to blow your mind just below the ip
12:08address you can see the address you can see the country and the state yeah and what is the country
12:14united states of america here we go oh my god and the state is showing to you california oh my god
12:23now i understand you are living in the uk and you are using our internet in the uk is that right
12:30i am this is the location where is the hacker bit and they are misusing your internet ip from the united
12:39states of america california now you understand my god she's so shocked hearing that these hackers in
12:46america have got into her device but we know it's complete rubbish that's it it's just it's purely a
12:51justification to move the scam on that's how they get you from tech support issue to give us your money
12:56okay let's see what else we can pick out from this but i think this lady needs some help these people
13:01from the america they can misuse your details for doing any kind of illegal activities without your
13:08knowledge and without your permission yeah by making mandy believe that her broadband was hacked the
13:15scammer will soon pretend that he owes her compensation and she needs to check it's been received through her
13:22online bank this is how the scammer can steal from her the ground interceptors are still battling to
13:31get to mandy's home to help the gi is about 45 minutes away we might not be able to make this in time
13:42we can try our best the traffic seems to be moving quite well in the hub we aren't giving
13:47up trying to find another way to contact mandy we're pretty sure that facebook profile is her um
13:54because erin's found out that the date of birth marries up with a birthday post that's just put online
14:01unfortunately there's no mobile number for mandy on her social media profile we need other options
14:07there's no email address there obviously not that i've seen just yet but i'm still having a wee
14:16gander about top work while the team continue their search the scammer continues to frighten mandy
14:23whatever you are doing on your internet like these people can see all the details that's why we are
14:29calling you to block these people and make your internet safe and secure so now you understand what is
14:34the reason and how much this is important to block yes i do so right now madam the router which you
14:41are using right now it is not compatible so we are going to change the router with a new one okay yes
14:49one of our engineer will visit your home in order to install the new router and fix all the wire problems
14:56we're hearing quite sinister work on behalf of the scammer here he's saying that there's going to be an
15:01engineer turning up at home in two days time and we know that's complete rubbish it is indeed it's just
15:07more window dressing to get mandy to eventually log into her online bank account and it's giving us more
15:15time to get the ground interceptors to her so let me check what is the earlier date which we have for
15:21the engineer the gis are flying along they're on the motorway already we're having a good run so far
15:2840 minutes thursday you will be free yes am or pm morning at 11. yeah that's that's absolutely fine
15:39i want you to be handy with a pen and a paper so i can provide you all i've got it already
15:43there is no engineer coming but mandy seems to trust that the scammer on the line is helping her
15:52now he can move on to setting up the dangerous part of the scam right now as i can see here on my
15:59screen you are also eligible to receive a bump and face there we go the fraudster has now moved the
16:07conversation to money so that he can steal hers and the compensation which you are eligible to receive
16:15is 204 pounds 56 pence so i'd like to congratulate you for this amount thank you thank you and i want
16:24to thank you very much for being so patient with me oh he wasn't that's the thing he was horrible to
16:30it's completely fine but the work hasn't been done there is no compensation payment with his remote
16:37access to her mobile phone the scammer wants mandy to log into her online banking so he can help
16:44himself to her cash while the team continue to hunt for an email address or mobile number for her
16:51the ground team are now 25 minutes away this lady's really in deep with this scam already my heart is
16:58just racing so as i can see here on my screen madam you pay your bills so are you direct david through
17:07the sky um yeah so our server has sent you a six digit verification code on your banking statement you
17:14have to go ahead and check on your phone have you received that code over there or not he's asking her
17:20to check her bank details but we know he's going to see this the scammer has not sent mandy any code
17:26he wants her to log into her online banking so that with his remote access of her mobile phone
17:32he can help himself to her money have you received or not okay oh i don't
17:40hang on sorry my banking details here let you have to simply go ahead just another gi and check
17:48harriet and mia are still 20 minutes away
17:51time really is of the essence let's just hope we don't hit any road works have you got it or not
17:59i'm just trying to check but okay madam once you log in then you tell me so i will guide you how you
18:07can check sounds like she's not entirely comfortable with how to use her online banking yeah and he's now
18:14trying to push her to go into it as quick as possible um i'm on the second show
18:22swipe your screen from right to the left that's what i'm telling you ma'am if you talk to me it
18:26will become easy i'm working in this company from past four years so you understand i have a lot of
18:31experience so swipe your experience in scamming i do understand that yeah so you listen what i am
18:38telling you you it will get that in a few minutes and you are going to say thanks to me before ending
18:42this corner swipe your screen from right to the right will this ruthless fraudster is pulling
18:48mandy deeper into his scam and just as we thought harriet and mia were making good progress to essex
18:56look at this traffic terrible the gis are 30 minutes away half an hour as far as that wow okay
19:05yes i did i yeah they must have hit traffic yeah this delay is bad news we need to find
19:12a way to help mandy soon as the scammer is pushing on doing his best to try and steal her cash
19:20then you can see your banking application over there yeah
19:24you have to press that yes ma'am you have to press on that thank you
19:31it sounds like mandy may be about to log into her online banking and we still don't have her mobile number
19:37this lady is in so much trouble do you see on your screen it says it's a this is a new unique
19:46five digit number you have set up to log on to online banking only you know and not sent via sms which
19:54i haven't got a clue forgotten details i'll have to put it seems mandy can't remember her online banking
20:02login this could buy us some much needed time no no no no ma'am you don't remember your five digit
20:10unique number like which you used to all no no no no so whenever you go online how do you check your
20:17statement oh god knows i mean she's clearly confused you put five numbers i don't know what they are
20:25oh i don't normally have the five boxes he sent her through her internet browser to the bank's
20:33website because we know that bypass is the thing where apps block out the screen when you've got
20:37remote access so that's why she doesn't know how to log in because if she was just using her app
20:42she's probably got face id it logs in automatically and that's why she's confused and she doesn't know
20:46what this code is that she needs to log in okay okay on the very top right hand side do you see
20:51there is a cross the clock cross cross just below that man there is a cross on the right hand side
21:00there is that x they can cross x with mandy edging closer to being robbed
21:07we touch base with the ground team who could be our only chance to stop the scam
21:12we can only hope harriet and mia are able to get to mandy in time
21:39every second counts fortunately mandy's still struggling to log into her online banking
21:49off right inside there is a small cross i'm trying to i'm trying to find it but i can't
21:55oh she's getting upset okay tell me one thing madam then when was the last time you have been into your
22:02account what what what what into my bank account into your bank account and you have checked your
22:11transactions madam i can't remember about two weeks ago okay so that time you have entered a security
22:21number which is known as a big drop she's gone
22:25with the scammer's call to mandy having unexpectedly dropped give her a go this is our chance to try her
22:36landline the race is on to get hold of mandy before the scammer gets her back on the line
22:52yeah hi is that who's calling my name's ralph wilding i'm calling from a program called bbc scam
22:59interceptors oh right the person you were just talking to is not who they claim to be i'm afraid
23:04there were scammers trying to steal your money really yeah oh my god thank you don't worry we've
23:11been monitoring the activity of a lot of these overseas call centers and we know that this call
23:15center pretends to be from sky saying that there's problems with your internet there's no problems with
23:20the internet there's no hackers the only scammer that you need to worry about was them right this
23:27is a lot of information for you to take in i appreciate that do you have anyone with you or a
23:31friend or family member you can no i don't no okay is there anyone you would like me to call for you
23:38um to see if we can get you some help or i i can call i've got family you see a very very good family
23:45so i'll get one of my daughters to come over oh fantastic there's something else though did they
23:50ask you to download any apps no because one when the way these scammers work they put something on your
23:56mobile phone various bits of software and what that actually does is it allows the scammer to see
24:03sometimes even control it themselves wherever they are in the world right now that's quite dangerous
24:07i think something similar did happen yeah i think it's highly likely two of my colleagues they're from
24:14the bbc they are quite close to you at the moment and if you needed any support they can happily come and
24:19speak to you yeah okay i just want to be confident that that's been removed oh fabulous thank you very
24:25much thankfully because we've managed to speak to you um your money is now safe but if you get any
24:31more calls just put the phone down they're nothing to do with sky i absolutely assure you that yeah
24:35yeah yeah yeah i'll just ignore them yeah absolutely take care nice talking to you bye-bye
24:42oh that poor lady good work totally hooked in did they try and get her back they tried to get her
24:48about three times since you've been on the phone to her yeah wow wow i think we just got lucky the
24:51call dropped yeah she genuinely thought i was them calling her back the main thing is though her money's
24:57safe that was a long call and that was close at last after nearly an hour mandy is off her call to
25:04the scammers and we can update the ground team so um i've just managed to speak to the lady the call
25:13actually broke and it just gave us that window to jump in she was very shaken up she now understands
25:18it's a scam but nick and i are very concerned that there's remote access software still on her device
25:24she's going to speak to her daughter straight away but i think it would still be very beneficial for her
25:30to meet both of you to see if we can bottom out what this remote access uh software is sure no
25:37problem we're 15 minutes away so we're quite close that's brilliant brilliant thank you drive safe
25:47she must be going through all sorts of emotions she must be going through how
25:52nearly there one minute harriet and mia are able to get to mandy's home to help her
25:59before any of her family how are you doing we've had a bit of a fright today yeah to further
26:09protect mandy's identity we aren't showing her or her home i can see you shaking are you okay yeah a bit
26:17of a shock once the ground interceptors are able to calm mandy down after her incredibly stressful morning
26:24they then make her mobile phone safe from the scammers i'm going to delete that app good
26:34thank you very much oh you're welcome glad we could help it's now been five hours since mandy's
26:41scam call began it's just great that we've been able to see her in person remove the software and
26:49reassure her that she is now safe yeah what a day mandy's ordeal with the cruelest of criminals
27:02is now over good work well done team we have since spoken to mandy's daughter who is grateful
27:10to us for stopping her mum's close call with the scammers and fortunately mandy's money is safe
27:20we have reported the kolkata scammers to the authorities both here and abroad
27:29if you think you've been scammed then there are some steps you need to take straight away
27:35firstly call your bank the number is usually on the back of your bank card remove any software
27:41that scammers have asked you to install on your phone or laptop change your passwords on as many
27:48online accounts as you can report the crime to action fraud go to actionfraud.police.uk or call
27:550300 123 2040 if you're in scotland report the crime to the police on 101
28:02and if you've had a scam text forward that to 7726 that spells spam on your phone's
28:09keypad the more that you report the more that can be done to stop them
28:24to avoid the crime to stop them and ask them to stop them 3
28:28thats the one of the experts who started playing and say this is a bit like Mmm
28:31to be here
28:32oh
28:33we have found the thing like the Jaeger I need to go see
28:34a lot of people are connected to our friends in the area
28:36if you've done that a lot of people are connected to us
28:38we have to do that
28:39we have a lot of people having a lot of people in the area
28:40we have to be done
28:41thank you
28:42you
28:43you
28:44thank you
28:46you
28:47you
28:47you
28:48you
28:48you
28:49you
28:49you
28:49it
28:49you
28:50you
28:51you
28:51you
28:52you
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