00:00MBANG apologised after a video went viral showing a man, believed to be homeless, being splashed with water and kicked outside its Taman Maluri branch.
00:11In a statement, the bank said it was deeply concerned and saddened by the incident and that no individual deserved to be treated in such a manner.
00:20The video showed the man who had been sleeping on a walkway near the branch being sprayed with water by a guard
00:26when another man then kicked him through his belongings and splashed him again.
00:31MBANG said the security guard in the clip was from an external security service provider appointed by the bank
00:38while the second man was believed to be a cobbler frustrated with the victim.
00:42The bank said it is fully cooperating with the authorities and aims to prevent a recurrence,
00:48stressing that all personnel representing the bank, including vendors and partners,
00:53are expected to uphold the highest standards of professional conduct.
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