Lean Foundations & Philosophy - 8 Respect for People & culture of continuous improvement (EN) - video Dailymotion

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00:00Hello, and welcome to this explainer from Unified Consulting Solutions.

00:04Today, we're going to talk about two ideas that are so deeply connected,

00:08they're really like two sides of the same coin.

00:11Respect for people, and a culture of continuous improvement.

00:14Let's get right into it.

00:16But first, I want to start with a number.

00:18And honestly, this number should make every single one of us in the construction industry

00:22sit up and pay attention.

00:24Industry analysis shows that up to 57% of all production time

00:28is wasted in a typical project cycle.

00:30Think about that.

00:32More than half our time, our effort, our money, just gone, vanished into inefficiency.

00:38This is the massive problem we're here to solve.

00:41So how do we even begin to tackle a problem that big?

00:44Well, in this explainer, we're going to do it by focusing not on new tools or technology,

00:49but on the human element.

00:50By the time we're done here, you'll see that deep connection between respect and improvement,

00:54you'll understand the real cost of all that waste,

00:56and you'll know how to put these ideas to work right here in the Indian context.

01:01Here's our game plan for today.

01:02We'll start with the core principles.

01:04Then we'll uncover the real cost of waste.

01:07After that, I'll show you how to build a powerful engine for improvement

01:10that turns all this theory into on-the-ground practice,

01:13especially for our unique Indian realities.

01:16Okay, so let's get right to it.

01:18At the very heart of any successful lean transformation,

01:21you will find two core principles.

01:23And listen, they aren't just related, they are totally inseparable.

01:27You simply cannot have one without the other.

01:30The first pillar is respect for people.

01:32Now, when we say that, this isn't some soft, feel-good thing.

01:35It is a profound, powerful belief that every single person on our project,

01:40from the senior most engineer to the newest laborer, has unlimited potential.

01:44It means we value their minds, their experience, their ideas,

01:47not just their physical ability to get a task done.

01:50And that respect, that belief in people's potential,

01:53well, that's the fuel for our second pillar, continuous improvement,

01:56or what many know as Kaizen.

01:58It's this relentless mission to change for the good.

02:01It's a culture where small, smart improvements happen every single day,

02:05driven by the very people who are doing the work.

02:07You see, when you respect people,

02:09you give them the power to improve the system for everyone.

02:12So what does respect actually look like day to day?

02:15It's not just an idea.

02:16It's about real, tangible actions.

02:18It means you're actively listening to understand, not just to reply.

02:22It means giving honest, constructive feedback.

02:25It's about creating an environment of trust where people feel safe to speak up.

02:28And it's about getting everyone focused on the team's goal,

02:31not just their own little task.

02:32These are things leaders have to live and breathe every single day.

02:36All right, so we've seen the ideal.

02:38But what happens when these pillars, when this respect, is missing?

02:42Well, the result is waste.

02:44A huge, costly amount of waste that's often hiding in plain sight.

02:49I mean, we're all familiar with waste and construction, right?

02:52You've got defects that need rework,

02:54crews just waiting around for materials,

02:57people walking back and forth unnecessarily.

02:59But just look at this chart.

03:01The biggest slice of the pie,

03:03the single greatest waste of all,

03:05is the non-utilized talent of our people.

03:08It's the failure to tap into the brilliant ideas

03:10and the deep knowledge of our teams.

03:12And this quote from the great W. Edwards Deming

03:16just hits the nail on the head.

03:18When something goes wrong, what's our first instinct?

03:20Too often, it's to blame a person.

03:22But Deming's research showed that 85% of the time,

03:25the problem isn't the person,

03:27it's the broken system they're working in.

03:29So the job of a leader isn't to blame people,

03:31it's to fix the process.

03:33Okay, so this brings us to a really crucial point.

03:36We're at a crossroads.

03:37How do we stop this cycle of failure

03:39and instead build an engine

03:40that just keeps getting better on its own?

03:43Let's break it down.

03:44Over here on the left, you've got the old way,

03:46the vicious cycle.

03:48It's all top-down control, which just creates fear.

03:51People hide problems so they don't get blamed.

03:54So what happens?

03:55The same mistakes are made again and again,

03:58and waste just becomes normal.

04:00Now look at the right.

04:02This is the goal, the virtuous cycle.

04:04Here, you lead with trust and empowerment.

04:08People feel valued,

04:09so they aren't afraid to bring problems forward.

04:12This means the team is always learning,

04:14and we are continuously creating more value.

04:17And this virtuous cycle,

04:19it's this incredibly powerful self-feeding loop.

04:21Let's walk through it.

04:22It all begins with genuine respect.

04:24When people feel that, they feel valued,

04:26and they start to engage their minds,

04:28not just their hands.

04:29Then, they feel safe enough to point out problems

04:31and suggest better ways of doing things.

04:33And with that constant stream of ideas from the front line,

04:36the process has no choice but to get better,

04:38day after day.

04:40Okay, so this all sounds great in theory, right?

04:43But what does it actually look like

04:45on a real, noisy, busy construction site?

04:48Let's talk about putting these principles into practice.

04:51I want you to just take a second

04:53and really let this quote sink in.

04:55A laborer with 22 years of experience on the job

04:58said this was the first time anyone from management

05:01had ever asked for his input.

05:03Can you imagine?

05:04Decades of knowledge,

05:06hundreds of potential improvements,

05:07all locked away,

05:09simply because nobody ever bothered to ask.

05:11The whole journey can start

05:13with just one simple question.

05:15So to unlock all that hidden potential,

05:18leadership has to change.

05:19It's a fundamental shift in your role.

05:21The traditional leader thinks

05:22they have to be the expert with all the answers,

05:25just focused on tasks.

05:26The lean leader knows their role is to be a coach,

05:29focused on improving the process

05:30by developing their people.

05:32They see problems not as things to be quickly squashed,

05:35but as amazing opportunities for the whole team

05:37to learn and get stronger together.

05:39All right, let's bring this all back home.

05:41How do we take these powerful global principles

05:44and make them work right here

05:45in the unique environment

05:46of the Indian construction sector?

05:48You know, our context here is unique.

05:51We have a massive, unorganized workforce.

05:53We face huge project delays in our cities,

05:55and we deal with material errors.

05:58Now, you might look at these challenges

05:59and think it's impossible,

06:00but I see it the other way.

06:02These challenges are exactly why

06:04a people-first, respect-based system

06:06isn't just a nice-to-have.

06:08It's absolutely essential for success here.

06:10And the best part?

06:12This isn't just theory.

06:13Leading firms in India

06:15are already proving it works right now

06:17by using simple, smart techniques

06:19like holding daily huddles in multiple languages,

06:21using visual boards

06:22so everyone can see the plan.

06:24Companies like L&T and Godridge

06:26are getting incredible results.

06:28We're talking about huge cost savings

06:29and major improvements in project reliability.

06:32All right, we've covered a lot of ground today.

06:34We've talked about the why, the what, and the how.

06:37So let's bring it all together

06:38and talk about what you can do next.

06:40If you only remember a few things

06:42from our time together,

06:43please let it be these.

06:45First, respect for people is not a soft skill.

06:47It is the economic engine that drives improvement.

06:50Second, waste is a sign

06:52that your process is broken, not your people.

06:54Third, as a leader,

06:55your job is to shift from being a problem solver

06:58to a people developer.

07:00And finally, this isn't some foreign concept.

07:03It's already working wonders right here in India.

07:06So I want to leave you with one final thought,

07:09one question to take with you.

07:11We started with that huge problem of 57% waste.

07:15The answer is not to work people harder.

07:17The answer is to respect them enough

07:19to engage them smarter.

07:20The most powerful tool for change you have

07:23isn't a new piece of software.

07:24It's a simple, respectful question.

07:27What will yours be?

07:28Thank you so much for joining us

07:30for this explainer from Unified Consulting Solutions.

07:33We are truly dedicated to helping you build

07:35a culture of excellence.

07:37To continue this conversation with other professionals,

07:40we'd love for you to join the LinkedIn community

07:42hosted by Dr. Mari Muthu-K.

07:44The link is waiting for you in the description below.

Lean Foundations & Philosophy - 8 Respect for People & culture of continuous improvement (EN)

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