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00:00Get your hand get your hands off
00:30You took that responsibility to be the manager so now guess what you have to hear my
00:48customer complaints are at an all-time high putting workers
00:58on the defensive and with labor shortages supply chain woes and a 40 percent rise in violent retail
01:07crime it's an all-out battle at the checkout the customer is always right it's just plain wrong
01:19regardless of how accommodating some businesses try to be for customers there's always a chance that a
01:31misunderstanding could cause a rift get a manager I'm literally waiting like this situation at a
01:43drive-thru pharmacy where an employee chastises a customer for allegedly arriving too early for a
01:49pickup and thus threatening his break we're not doing anything wrong we're on break you're gonna
01:54cause us to get in trouble you're risking everybody in there's job just for you to be 15 minutes early
01:59and while it may be possible to sympathize with both sides of this dilemma to a degree if you want your
02:06medication you can go ahead and go in there it's not that hard to just go in the parking lot and go
02:10inside go parking lot there are some altercations where the line between right and wrong appears much
02:18more clearly drawn
02:24at a fast-food restaurant in florida
02:35wow
02:36a customer records a dispute after a pair of women seem to take issue with the fact that an employee has been
02:42speaking another language
02:45go back to Mexico if you want to keep speaking strategy
02:48go back to your Mexican company
02:50you're safe
02:52guess what ma'am I'm not Mexican
02:54I'm not Mexican but you're very prejudiced and I want you out of my restaurant right now
02:57I'll finish my meal and now
02:59you know what
03:00I'll look for you ma'am
03:02happy happy
03:03happy
03:04But rather than leave when asked, the two women continue to challenge the employee.
03:21This isn't your restaurant.
03:23Yes, it is, ma'am.
03:24It is not.
03:25It is, actually.
03:26As a matter of fact, it is.
03:28Wow.
03:29Wow.
03:30And you know what?
03:32The owner of this franchise is Mexican.
03:36You're very inconsiderate and you're very rude.
03:40So, you know, get your business somewhere else.
03:42Don't worry.
03:43You don't have to.
03:44You don't know how to act by wrong.
03:46Excuse me, you're telling me not to speak my native language?
03:49You're being really prejudiced, ma'am.
03:52You're being really prejudiced.
03:54I didn't tell you.
03:55I said you should speak it around here.
03:56You know what?
03:57I have nothing to say to you, ma'am.
03:59Just have a nice day.
04:01And they'll come back.
04:07With that...
04:08You won't ever see us in here.
04:09No, we won't.
04:10...the women head toward the exit.
04:12Bye, ma'am.
04:13Have a great day.
04:14Don't go back.
04:16I'm so sorry.
04:17It's incredible.
04:19It's incredible.
04:20It's incredible.
04:21A spokesperson for the company tells the news
04:23that the owner of the franchise is looking into the matter,
04:26but they expect employees and guests
04:28to treat each other with respect,
04:30which is the surest way to enjoy your meal.
04:32Go back to Mexico if you want to keep speaking Spanish.
04:36Regardless of what language you speak.
04:38Bye, ma'am.
04:39Have a great day.
04:40Don't go back.
04:41In the not-too-distant past,
04:48moviegoers in search of a good seat,
04:50or a good set of seats,
04:52were forced to arrive early,
04:54wait in long lines,
04:55and if the group did not arrive at once,
04:58find clever ways to save spots
05:00with carefully placed belongings.
05:02These days, many theaters offer reserve seating,
05:06which has been a game changer for customers,
05:09reducing time spent at the theater
05:11and the potential conflicts
05:12that can arise over desired spaces.
05:17But of course, no system is foolproof.
05:20Give me a moment.
05:21Okay.
05:22Step back.
05:23At a movie theater in Connecticut,
05:25confusion over reserve seating
05:27has taken an ugly turn.
05:30Don't touch my phone.
05:32Are you crazy?
05:35Is you crazy?
05:41My seat.
05:42Give me a moment.
05:43Okay.
05:44Step back.
05:45In Manchester, Connecticut.
05:46Don't touch my phone.
05:47Are you crazy?
05:49Are you crazy?
05:50Do not touch me or my phone.
05:52Excuse me.
05:53Please move, sir.
05:54Take a step back.
05:55Please move.
05:56Take a step back now.
05:57Confusion over reserve seating
05:58has become physical.
06:00Take a step back now.
06:01Take a step back.
06:02Mom.
06:03Mom, please take a step back.
06:05According to the woman filming,
06:07she and her young children
06:08have been accused by another moviegoer
06:10and her son of sitting in their seats.
06:13I asked you to give me a moment.
06:15Take a step back.
06:16You're being rude and disrespectful.
06:17I'm giving you a moment.
06:18Take a step back.
06:19Take a step back.
06:20Take a step back.
06:21Take a step back.
06:23Let's go.
06:24Where's your ticket, bub?
06:25Where's your ticket, bub?
06:26The woman filming checks her son's ticket.
06:30To see what seats they were assigned.
06:32It's okay.
06:33Just give me just a second.
06:34Here you go.
06:37Excuse us.
06:38Excuse us.
06:40Realizing that they were indeed in the wrong seats,
06:43the woman filming gathers her children and their belongings.
06:46Take some decorum.
06:47That's all it takes is decorum.
06:48I asked you to give me a second.
06:49I didn't.
06:50No.
06:51And you getting down on my face.
06:52While expressing her dissatisfaction with how she feels,
06:55the woman in red handled the situation.
06:57You turned away from me.
06:58No, I did not, ma'am.
06:59I said give me a second.
07:00While I was talking.
07:01Don't do that.
07:02Don't do that.
07:03I'm a grown ass woman.
07:04You are not my mother.
07:05I said give me a second.
07:06You're not.
07:07I'm not a grown woman.
07:08I am.
07:09But as am I.
07:10Really?
07:11You should have given me a moment.
07:12Really?
07:13No, thank you.
07:14Without looking at me.
07:15Ma'am, I did look at you.
07:17I don't, I don't, you don't deserve anything else for me.
07:19But even as they relinquish the seats to the rightful ticket holders,
07:23the woman in red opts to make things personal.
07:26We're gonna slide down, okay?
07:27Great example.
07:28Yeah.
07:29What you did.
07:30Wonderful.
07:31Wow, what you did, and I have it on video,
07:32and I cannot wait to post it.
07:34Enjoy your movie.
07:35Come on, slide down, okay?
07:37And once the woman filming has her children situated in their new seats.
07:41This could have went much differently.
07:44She and the woman in red exit the theater
07:47to apparently enlist the assistance of employees.
07:50Where did the manager go?
07:52The gentleman that was here.
07:54Yeah, page him, please.
07:56As well as a higher authority.
07:58And can you get me and Chester PD on the phone?
08:00I'd like to press charges.
08:01You're gonna press charges?
08:02Oh, most definitely.
08:03You're gonna press charges?
08:04Oh, most definitely.
08:05Most definitely, I'm gonna press charges.
08:06You're pressing charges?
08:07Most definitely, I'm forcing charges.
08:09They'll see.
08:11According to an incident report, when officers arrive on the scene,
08:15they issue the woman in the red shirt an infraction
08:18for creating a public disturbance.
08:20Give me a moment.
08:22She and her son are also removed from the theater.
08:26We're gonna slide down, okay?
08:28Great example, please.
08:29Yeah, what you did.
08:30Wonderful.
08:31Wow, what you did, and I have it on video,
08:32and I cannot wait to post it.
08:34The woman has not made a public statement.
08:37An unfortunate situation that probably could have been avoided.
08:41Don't touch my phone, are you crazy?
08:44Is you crazy?
08:46Do not touch me or my phone.
08:47Excuse me.
08:48Take a step back, sir.
08:49Take a step back now.
08:50By simply focusing on being courteous and understanding.
08:54This could have worked much better for you.
09:01If a customer's complaints at a business become heated enough,
09:05it is often the job of the manager to try to cool things down.
09:08You took that responsibility to be the manager,
09:11so now guess what?
09:12You have to hear my .
09:14That's your .
09:15And while the manager's involvement doesn't guarantee
09:18that the situation will get better.
09:20Guess what?
09:21And I will take your .
09:22I'm doing better than you.
09:23It's reasonable to assume, at the very least,
09:26it won't end up making the situation considerably worse.
09:30$2,000 and $2,200 don't matter.
09:32I know how much he's doing too much.
09:34You're doing too much.
09:35Why are you following him around the store like that?
09:37At a discount store in New Jersey.
09:39Get out.
09:40Get the .
09:41According to the person filming,
09:43this customer and the assistant manager are arguing
09:47after she allegedly got angry
09:49when he accused her of ignoring his request for assistance.
09:52And as she now follows him through the store,
09:55the back and forth suddenly...
09:57You're a shot of a .
09:59I want to get up for now.
10:00I want to get up for now.
10:01I .
10:02Explodes.
10:03Hey, hey, hey.
10:04Come back up.
10:05Who the .
10:06Hey, that's assault.
10:07You assaulting him.
10:08Don't do that, Geach.
10:09Don't do that.
10:10Don't do that, Geach.
10:11Don't do that, Geach.
10:12Don't do that, Geach.
10:13Don't do that, Geach.
10:14Don't do that.
10:15Don't do that, Geach.
10:16The manager seems to swipe at the customer,
10:20grabbing him by the hair with her other hand.
10:23And after appearing to hit him in the head several times,
10:26she begins to pull him toward the front of the store,
10:29apparently in an effort to force him out.
10:32Don't shut up.
10:33That's what she said.
10:34Don't do that, Geach.
10:35Don't do that.
10:36Don't do that, Geach.
10:37Don't do that, Geach.
10:38Don't do that.
10:39Don't do that.
10:40Don't do that.
10:41Don't do that, Geach.
10:42The man recording tries to deescalate the situation.
10:44Don't do that.
10:45Hey, get your hands off of him.
10:47Get your hands off of him.
10:48He makes me, dog.
10:49Hey, get your hands off of him.
10:50I did.
10:51Get your hands off of him.
10:52I did.
10:53Get your hands off of him.
10:54Yo, get your hands off of him.
10:55Sooner.
10:56Get your hands off of him.
10:57Sooner.
10:58Get out.
10:59Yo, get your hands off of him.
11:00Tell him to get off of me.
11:02But the forced march to the exit continues.
11:05Oh, my God, brother.
11:07Yo.
11:08Until the customer appears to reach his breaking point.
11:11No.
11:12No.
11:13You can't be doing it.
11:14No.
11:15You can't be doing it.
11:16No.
11:17No.
11:18No.
11:19You can't be doing it.
11:20You can't be doing it.
11:21You can't be doing it.
11:22You can't be doing it.
11:23You can't be doing it.
11:24You can't be doing it.
11:25You can't be doing it.
11:26You can't be doing it.
11:27At a New Jersey discount store.
11:29Who else am I going now?
11:30You can't be doing it.
11:31You can't be doing it.
11:32You can't be doing it.
11:33I'm .
11:34You can't be doing it.
11:35Hey, hey, hey.
11:36Don't let it go.
11:37You lose my .
11:38Let it go.
11:39Let it go.
11:40A physical altercation has broken out between an assistant manager and a customer, allegedly stemming from the customer's complaint about being ignored.
11:47And the assistant manager's reaction to that.
11:50Don't do that, bitch.
11:51Don't do that.
11:52Don't do that, bitch.
11:53Don't do that.
11:54Don't do that.
11:55Don't do that.
11:56And when she appears to try to force the customer out of the store by his hair.
12:00Oh, my God, bro.
12:02Yo.
12:03No.
12:04Nothing happened.
12:05The customer suddenly fights back.
12:08Get off my hair.
12:09Get off my hair.
12:10Get off my hair.
12:11Get off my hair.
12:12Get off my hair.
12:13You can't be doing that.
12:14Get off my hair.
12:15No.
12:16No.
12:17You can't be doing that.
12:18You can't be doing that.
12:19You can't be doing that.
12:20No.
12:21The you're doing.
12:22No.
12:23You can't be doing that.
12:24The customer and assistant manager are deadlocked on the ground, each with a handful of hair.
12:30Let him go.
12:31Let him go.
12:32Let him go.
12:33That's all you got to do.
12:34That's all you got to do.
12:35Neither, apparently, willing to let go.
12:38Finally, nearly two full minutes later,
12:56the two are untangled.
13:04And a few minutes after that,
13:06police arrive in an attempt to get the full story.
13:13Eventually, according to the incident report,
13:23the assistant manager is charged with aggravated assaults.
13:27The outcome of the case is unknown.
13:29But regardless of the resolution,
13:35one thing is crystal clear.
13:42The disagreement should never have turned to this.
13:44In Illinois, a cautionary tell for any employee looking to close up the store and take a break.
13:51A customer at a clothing store films as she grapples with a startling realization.
13:58We'll be back in 30 minutes. We were in the dressing room.
14:05The store's employees are gone.
14:12You're joking.
14:19I'm joking.
14:2030 minutes.
14:2130 minutes.
14:22And making matters worse.
14:26Girl, wait.
14:27Actually, there's a dead-ass lock on the door.
14:29They locked the doors behind them, trapping her and her cousin inside.
14:33How would they leave us in here?
14:34How would they leave us in here?
14:35I'm about to tell them to give me my stuff for free because you're giving me trauma.
14:39You trapped me in the store.
14:40No, actually.
14:41I'm literally going to freak out.
14:42Finally, after the promised 30-minute break.
14:45So they're finally here for us.
14:47They finally came in.
14:48Thank God.
14:49Because we were scared.
14:51A happy ending for the most part.
14:54We are free.
14:55Items bought but left with trauma.
14:58Traumatized for life.
14:59Never going back.
15:00Just kidding.
15:01A friendly reminder to all retail workers.
15:04Even if you're sure the store is empty.
15:07Double check just to be safe.
15:10You're joking.
15:1140 minutes.
15:1330 minutes.
15:20It's no secret that many people have a strong attachment to their cell phones.
15:25In fact, a recent study shows that nomophobia, the fear of being without one's phone, is on
15:32the rise, with over two-thirds of the global adult population suffering from symptoms, which
15:38include dread, anxiety, and panic.
15:45So anything that threatens one's access to their phone, or its service, could elicit a
15:51potentially disproportionate response.
15:56At a cell phone store in a Thailand mall.
15:59This customer is trashing displays.
16:02Because according to a news report, he was behind on two monthly payments.
16:08And when he came to ask for an extension on his bill, he was denied.
16:14Causing his service to be cut off.
16:17And the customer to lose his cool.
16:21The store's alarm begins to draw bystanders.
16:28Who appear to exchange words with him.
16:36Before one attempts to physically restrain him.
16:48With the help of several others.
16:53At a cell phone store in Thailand.
17:07A customer is on a rampage.
17:10Because according to a news report, his service was cut off when he failed to pay his bill.
17:17And when one man steps in to try to stop him.
17:33A gathering crowd.
17:35Joins in the takedown.
17:40The intervention ends with him being restrained and then arrested.
17:46For suspicion of causing damage to property.
17:49Damage that totals the equivalent of nearly $20,000.
17:54While his original overdue invoice was only about $37.
18:09A powerful reminder.
18:10That no matter how badly you feel you need something.
18:13Using violence as a bargaining tool will put you on the losing side.
18:17Every time.
18:19Delivery drivers face many challenges throughout their day.
18:34Not the least of which is this.
18:38And while not every loose pet is a danger.
18:55Each one does present its own challenges.
18:59In Illinois.
19:01A delivery driver opens a home's garage door to deliver a package.
19:06And is greeted.
19:15By a chicken.
19:20You're gonna have to go back in the garage now.
19:23And after dropping the packages inside.
19:26The driver attempts to ensure that the chicken is also left inside.
19:35There you go.
19:36Be good.
19:37But unlike the package.
19:38The bird.
19:39No.
19:40No.
19:41Don't go inside.
19:42Don't go inside.
19:43Has a mind of its own.
19:44No.
19:45No.
19:46No.
19:47No.
19:48So the driver takes the bird much farther in.
19:51You have to stay in the house.
19:54But is again thwarted.
20:06Causing the driver to take drastic measures.
20:09but not too drastic
20:19as he appears to not want to lock the bird inside the cage
20:31and so again
20:38out of other options the driver relies on what he hopes is his superior sense of timing
20:48mission accomplished the delivery man can carry on with his day
21:01leaving the chicken to carry on with its day
21:08at least until the next delivery person arrives
21:13stop following me I'm fine
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