00:00Zoo's Coffee has voiced full support for its employee who was verbally abused and splashed
00:07with coffee by a customer in a recent viral incident.
00:10In a statement on Monday, the coffee chain confirmed the incident took place at one of
00:15its outlets on November 9.
00:17It said a thorough investigation is being carried out, adding that it stands firmly
00:22with the staff member, known as a Zurista, during this difficult time.
00:27Zoo's Coffee reminded the public to respect the employee's privacy and to refrain from
00:31sharing or reposting the video that shows her face.
00:35The company also urged social media users not to spread false claims and to maintain respectful
00:41discussions online and offline.
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