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Inside the private struggles of Diana, Princess of Wales
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00:00now on Sunday night it was if you like the stuff of fairy tales that's what
00:10everybody's been waiting for she seemed to fulfill all our romantic notions of
00:15what a princess should be behind the palace walls you can't do that I said
00:22what are we gonna tell the police the insiders reveal Princess Diana's most
00:27intimate secrets there were always men 10 I think he was at the time 10 she was
00:34hunted she said I'm being hunted and she was the conspiracy my husband is planning
00:40an accident a chilling let up never seen before that is odd but you should think
00:49that nine months before she died and the question everyone wants to us are you
00:55Harry's father
00:59Diana was the jewel in the crown and at 36 has no age to die
01:07a sea of flowers and tributes covered Kensington Gardens a spontaneous
01:14expression of love for the people's princess
01:19it's been 20 years since Diana's death and on this anniversary the central
01:27people in Diana's life have agreed to step back into the spotlight her lover James
01:34Hewitt her bodyguard Ken Worf the Fleet Street journo Richard Kaye her trusted
01:42butler Paul Burrell and her best friend Rosa Monkton the man who was by her side the
01:51longest was her trusted butler Paul Burrell during the 80s and 90s he was never
01:57far from the drama that surrounded the princess
02:04Diana has been a blessing and a curse
02:09it's a double-edged sword you can't have one without the other you have to weather the storm
02:14knowing that the good bits are worth it
02:21today Paul runs a quaint flower shop in the north of England still surrounded by
02:29memories of the most exciting times of his life might start at the very
02:34beginning and ask you about when you first met Diana it would be 1980 and the
02:41Queen said to me a young lady's arriving this afternoon as a house guest and the
02:46car arrived and this very shy innocent girl stepped out and I said can I take
02:52your bag and she said yes I said one small bag how are you going to survive the
02:57weekend and she said oh my goodness I've not made a very good impression have I
03:04during the early days of her courtship with Prince Charles she kept working at a
03:09local kindergarten even as the media interest intensified she certainly ticked all the
03:15boxes I mean she was beautiful right background a virgin were led to believe you know all the
03:22things that were absolute requirements for an heir to the throne the fleet street
03:28correspondents like Richard Kaye Diana added spice to the royal round he reported extensively
03:35on Diana and eventually became a trusted friend I remember that photo of her at the kindergarten she
03:43had a long skirt on and the Sun shining behind it do you remember that picture I remember that picture
03:47extremely well because that's the day that everybody said oh wow and she's got legs too she had
03:53fantastic legs the royal family didn't do glamour suddenly that all changed Diana was glamour on on
04:04sticks I mean she really was and she sprinkled this sort of fairy dust over the stuffy old house of
04:09Windsor and transformed it almost overnight
04:12Colherne Court is very famous where did Diana live this is where it all began Diana's apartment
04:22was up there on the first floor she shared it with three friends she was dating Charles while she lived
04:28here so we remember Diana dashing out the front yep hopping into the mini running around the corner
04:37into the mini metro all the photographers crowding around some tripping over themselves she's got her
04:43head down that's where the shy die story began she sort of hid her eyes below her fringe I mean she
04:49was faintly embarrassed by it all she was 19 it's so young I know she was barely out of school herself
04:56how will you coping with all the press attention well as you can see you can tell are you bearing up with
05:03it quite well though because it must be quite a strain with all of ourselves well it is naturally the
05:08heir to the throne presented his beautiful bride-to-be on February 24 1981 Prince Charles announced
05:17Diana would be his queen the pair looked anything but comfortable just delighted and unhappy and I'm
05:25amazed that she's been brave enough to take me on and I suppose in love
05:31of course
05:32whatever in love means
05:35it was really doomed from the outset in many ways and Diana was not the pliant conventional daughter of an earl that
05:44one might have expected she had an independent thought but she was great cunning she was very smart she was witty and fast
05:52on the 29th of July 1981 a crowd of more than 600,000 lined the streets for the royal wedding
06:06I Diana Francis
06:10I Diana Francis
06:12take thee Charles Philip Arthur George to my wedded husband
06:17to my wedded husband
06:18to have and to hold
06:20to have and to hold
06:21from this day forward
06:22from this day forward
06:23from this day forward
06:25so happy
06:32she was so happy on that day
06:36something I'll never forget
06:38how are you enjoying married life?
06:40highly recommended
06:42have you cooked a breakfast yet?
06:45a year later
06:52Diana gave birth to Prince William
06:54and soon after
06:55brought him here
06:56to Australia
06:58I'll never forget
06:59the Prince of Wales later complaining whenever he got out of the car on his side
07:05there'd be sighs and oohs and oohs and ahs from the crowd and he would apologize
07:10say I'm sorry my wife's on the other side and that side of the road would be like
07:15Diana and there'd be lots of shrieks and crying with happiness
07:30was he jealous?
07:32I think he was
07:34I think he was
07:35I think he was jealous of her popularity
07:37I'm about to be eclipsed
07:39by
07:40somebody
07:42well the somebody was his wife
07:44less than a day old
07:46he already sports four highly traditional names
07:49but he'll be known say his parents
07:51as Harry
07:52was there love and happiness in the marriage in the early years?
07:55I think there was love there
07:57I think those two boys are born out of love
07:59I do
08:02royal bodyguard Ken Worf
08:04had the role of keeping Diana and her boys safe
08:08Ken shared special family moments
08:11including William's first day at school
08:14Prince William is in form 1 red with 19 other boys
08:18we arrived at the school with 60 to 70 photographers
08:21one wave and he was gone
08:24all these new boys there waiting to get into the school
08:27and eventually one sort of tiptoed across this floor
08:31sort of peered straight into William's face
08:33and said to him
08:34he says excuse me
08:35he said
08:36is it true that you know the Queen?
08:38and William so coolly said
08:41don't be silly
08:42don't you mean granny?
08:44and that's how it was
08:46from that moment on
08:48right through to
08:49what eight nine years working within that household
08:52it wasn't actually a bad place to be
08:54I have to say that
08:55but it wasn't long before cracks started to appear in the royal marriage
09:00I firmly believe that Diana did love the Prince of Wales
09:05that she told me on a number of occasions
09:07whether he did
09:09is another matter
09:11rumours were building that Charles was secretly seeing his former flame Camilla Parker Bowles
09:17and Diana was falling in love with her riding instructor
09:21Captain James Hewitt
09:23I think she was quite easy to fall in love with really
09:27so I think I can be forgiven for that
09:31in just a few years
09:45Diana had become more famous than any other royal in history
09:49the night she danced with John Travolta
09:50on VIP lists at the most glamorous events
09:53and for the most part
09:55she seemed to enjoy the trappings of her celebrity
09:58she sold magazines
10:03in their millions
10:04newspapers too
10:05she knew the pulling power she had
10:08and every time she appeared in public
10:10the princess made a fashion statement
10:19her dresses now sell for hundreds of thousands of dollars
10:23and I'm about to get a personal fitting from her former butler
10:30Mel I thought you'd like to see this
10:32beautiful
10:33this is one of the princess's favourite dresses
10:36that she gave my wife Maria
10:38and actually
10:40you're about the same height
10:42well I was going to ask how tall was she
10:44yeah about you
10:45so I think it would fit
10:46I'm fairly tall
10:47yes
10:48boy did she carry this well
10:51she was very glamorous
10:53she was
10:54in public
10:57Diana was confident
10:58but in private
11:00she was falling apart
11:01her marriage was crumbling
11:03years later
11:04she would admit
11:05to being in the grip
11:06of a devastating eating disorder
11:08I had bulimia for a number of years
11:11a number of years
11:12and that's like a secret disease
11:14you inflicted upon yourself
11:16because your self esteem is to low ebb
11:18and you don't think you're worthy or valuable
11:21how badly did the bulimia grip her life?
11:24she never escaped from it
11:28never?
11:29never
11:30there's not a pill for bulimia
11:32it's a mental condition
11:35it's about lots of talking
11:38it's about being supportive
11:41being there for someone
11:42the private Diana
11:44was a lot lonelier than I had imagined
11:47all I ever wanted
11:49she said was to somebody
11:50put their arms around me
11:52and tell me I was beautiful
11:54and they loved me
11:56that's all I wanted
11:59and that's something
12:01which eluded her
12:03the most famous woman in the world
12:06trapped inside a palace
12:09lonely
12:11Diana's own words
12:13she talks about
12:15bulimia
12:16a lot
12:17you came into her life
12:19when
12:20she was
12:22clearly very unhappy
12:24did you give her
12:27the confidence to blossom?
12:29I hope so
12:31whenever she was
12:32at my home in Devon
12:34or
12:35or
12:36with me
12:37she said she
12:38didn't
12:39suffer from that
12:41so
12:42I like to think I helped
12:44just about freezing
12:51a bit chillier than Australia
12:53just a little
12:55in Devon
12:56in the southwest of England
12:57I meet Captain James Hewitt
12:59the man Diana turned to
13:01for comfort
13:02and love
13:03I suppose I was a good listener
13:05I suppose that's how it started
13:07not really intentional
13:10James Hewitt was 28
13:15tall
13:16handsome
13:17and charming
13:18they met at Buckingham Palace
13:20where James was an army officer
13:22in the Queen's lifeguards regiment
13:24Diana asked him
13:26for riding lessons
13:28she had an aura of
13:30there was something special
13:31around her
13:32do you remember
13:34when you
13:35realised
13:36you were falling in love
13:38for this gorgeous
13:39young woman?
13:40yes
13:43because it's ever
13:45a gradual period
13:48and then you know
13:49suddenly you can't
13:50you know
13:51get enough of each other
13:52or see each other
13:53as
13:54much as you want
13:56but did you want
13:57a whisker away from it all?
13:59yes
14:00yes
14:01and she wanted that too
14:10what did you guys do together?
14:11what did the two of you
14:13do in your
14:14time away from
14:16London
14:17from
14:18paparazzi
14:19from spying eyes?
14:21frivolity
14:22really
14:23and escapism
14:25walk
14:27amazingly
14:28not far from
14:30where we're sitting now
14:32along the beach
14:34or on the moor
14:36a bit of cooking
14:38well I'd cook
14:39and she'd wash up
14:40and just
14:41dinner
14:42and
14:43relaxing
14:44and
14:45laughing
14:46laughing
14:48protecting
14:49Diana on these
14:50secret rendezvous
14:51with James
14:52was her bodyguard
14:53Ken Worf
14:54you're sleeping on a camp bed
14:56in a hallway
14:57while
14:58princess Diana's
14:59behind closed doors
15:01with James Hewitt
15:02were you embarrassed?
15:04no I
15:05I
15:06no I didn't
15:07I wasn't embarrassed
15:08I didn't have a problem with it
15:09I mean I
15:10it's pretty obvious
15:11you know what was happening
15:12but again
15:13it wasn't for me to moralise on this
15:14I was there
15:15for one specific reason
15:16I would never let her down
15:18as the affair became more serious
15:21James got to know William and Harry
15:24even visiting them
15:25at their country home
15:26Highgrove
15:27the love and affection they held for their mother
15:31was tangible
15:33had little uniforms made for them
15:36and showed around some vehicles
15:39at Windsor
15:40military vehicles
15:41I
15:42suppose
15:43a lot of boys at that age
15:45are quite keen
15:46but they followed it through
15:48and
15:49joined up
15:50and served their country
15:51which is commendable
15:53I mean it really is
15:55At the height of their affair
15:58James was called up to serve
16:00in the Gulf War
16:01the time apart put pressure
16:03on their relationship
16:05but the end
16:06came
16:07when it was exposed
16:08in the media
16:09Did you in your heart
16:11think that you would be able
16:12to hold on to it?
16:13Well
16:14for a short period
16:16yes
16:17As someone who loved her
16:18what did you hope
16:20would happen
16:21with the two of you?
16:22It's a very good question
16:24and it's quite difficult to answer
16:25because
16:26there wasn't really any hope
16:31and I was torn between duty
16:38and love really
16:39I mean it sounds a bit corny
16:41but
16:42it's true
16:49James returned to England
16:51forced out of the army
16:52and was maligned in the media
16:54for selling his story
16:56he's lived in virtual seclusion
16:58ever since
17:01What were the biggest misconceptions
17:03about you?
17:05Well you know
17:07love rat
17:08kiss and tell
17:09all these headlines
17:12and accusations
17:15are the most damaging I think
17:17and
17:19I wouldn't wish on anyone
17:21because they're not true
17:24Perhaps most hurtful of all the claims
17:29made about their affair
17:30was that James is Prince Harry's father
17:33a view some even still believe today
17:36Are you Harry's father?
17:40No I'm not
17:41Why does that keep being repeated?
17:44It sells papers
17:46That's heartbreaking
17:49for you
17:50for him
17:51It's worse for him probably
17:56Poor chap
18:01So many people say to me
18:03do you think that
18:04Harry was
18:05James Hewitt's child?
18:07No, not possible
18:09because
18:11that affair
18:13didn't start
18:14until
18:16Harry was born
18:17It had become apparent to all
18:21that the marriage was over
18:23and publicly
18:24Diana made no effort to hide it
18:26I think of that image of her sitting
18:29on the seat outside the Taj Mahal
18:32that was such a
18:33a public declaration
18:35of there's really no going back from here
18:38Yeah
18:39It spoke volumes about the state of their marriage
18:42The Queen and the Duke of Edinburgh
18:44Ten months after that picture
18:46came this
18:47It is announced from Buckingham Palace
18:49that with regret
18:51the Prince and Princess of Wales
18:52have decided to separate
18:53She was 19 when she became engaged
18:58incredibly young
19:00and at that age
19:02romance is a fairy tale
19:05and when it turns out that actually life isn't like that
19:09I think that is difficult
19:11and it was very difficult for her
19:12Rosa Monckton was Diana's best friend
19:18and became a shoulder to cry on
19:20as the royal marriage was coming to a dramatic end
19:24I remember her saying to me
19:26you know, I go out into the streets
19:28and people wave at me and say they love me
19:31then I come home and nobody does
19:33In 1994 in an extraordinary television interview
19:39Prince Charles admitted to his affair
19:42with Camilla Parker Bowles
19:44Did you try to be faithful
19:46and honourable to your wife
19:48when you took on the vow of marriage?
19:51Yes, absolutely
19:53And you were?
19:55Yes
19:56Until it became
20:00irretrievably broken down
20:09The Princess was devastated
20:10that the Prince should actually come out
20:12with this information
20:13and really ridicule her
20:15What was Camilla like?
20:16Diana called her the rottweiler
20:19Yeah, it's not exactly an encouraging phrase
20:23to be called
20:24but I can understand that
20:26because Camilla didn't go away
20:28Do you think Mrs Parker Bowles was a factor
20:32in the breakdown of your marriage?
20:34Well, there were three of us in this marriage
20:37so it was a bit crowded
20:43In a candid 1995 interview
20:45Diana also detailed her affair with James Hewitt
20:49Did your relationship go beyond a close friendship?
20:53Yes, it did
20:55Yes
20:56Were you unfaithful?
20:58Yes, I adored him
21:00Yes, I was in love with him
21:02But I was very let down
21:05Did you love her very much?
21:08Yes, I did
21:11Yeah
21:12That's why it's difficult to talk about it really
21:15but I did
21:16Yeah
21:17Yeah
21:21Yeah
21:22Do you regret meeting Diana?
21:26No, I don't regret that
21:27No
21:28I regret some of the things that
21:33have been caused by that
21:36but not that at all
21:39No way
21:41No way
21:42There had been years of scandals
21:45and sordid headlines
21:47but for the Queen
21:48Diana's public sledging of Charles
21:51was the final straw
21:53Do you think he would wish to be king?
21:56There was always conflict on that subject
21:58with him when we discussed it
22:00and because I know the character
22:02I would think that the top job as I call it
22:05would bring enormous limitations to him
22:08and I don't know whether he could adapt to that
22:12She told me herself
22:14that she realized
22:15she shouldn't have questioned
22:17Charles' suitability
22:19to be king
22:20because that was the critical thing
22:22as far as the monarchy was concerned
22:24as far as the Queen was concerned
22:25that's where she overstepped the line
22:27when she started saying
22:28Charles basically wasn't up to it
22:34The Queen ordered a divorce
22:36and stripped Diana of her royal title
22:39making her an outcast
22:41She was 35
22:43more famous than ever
22:45and now searching for her place in the world
22:48The royal marriage over
23:00Diana began the new chapter in her life
23:03immersing herself in the job of being a mum
23:18My first priority will continue to be our children
23:22William and Harry
23:24who deserve as much love and care
23:26and attention as I am able to give
23:27Diana wanted the boys to have as close to a normal upbringing as possible
23:43She encouraged them to do commonplace activities like going to a theme park
23:49These were great days
23:51These were great days
23:52because you could see the kids enjoying themselves
23:55It was something different
23:58The objectors were to say
24:00Why would Diana
24:01Why do you want to take your kids to a theme park?
24:04I mean the Prince of Wales
24:06I think this
24:07what Harry had left
24:08would rip it
24:09Why do you want to go to the theme park?
24:11Because that's what kids want
24:14They were great fun
24:16Of course
24:17What do kids want to do?
24:18They want to drench the security
24:20So you have to live with that
24:22Because Diana found that
24:23highly entertaining
24:28Diana was also using her popularity
24:30to highlight causes that were close to her heart
24:33The carnage caused by abandoned land mines
24:37Yeah, I'm only trying to highlight a problem
24:40that's going on all around the world
24:44Changing the way the world viewed AIDS
24:47We thought it was a new plague
24:49and that merely touching the hands of an AIDS sufferer
24:53would pass this disease on
24:56So this one day in early 1987
24:59she went to an AIDS unit
25:01and Diana shook hands with these people
25:04and she shook hands without gloves
25:06and immediately
25:07it sort of
25:08broke the taboo
25:09broke down a barrier
25:11and suddenly
25:12it made a huge difference
25:14to the way people engaged
25:16with AIDS
25:17and the notion of what it meant
25:21Her humanity was absolutely extraordinary
25:24Her way of cutting through
25:26race, language
25:28You know, she didn't need words very often
25:30It was a look or a touch
25:34Diana's humanity
25:36was felt in a very personal way
25:38by her close friend
25:39Rosa Monkton
25:41When Rosa gave birth to a stillborn baby
25:44Diana made a surprising offer
25:48Was it she who suggested
25:50burying your baby at Kensington Palace?
25:53Yes, yes it was, it was
25:58And again, you know, what an extraordinary thing
26:01to do
26:03I said, well what are we going to tell the police?
26:05How are we going to get it through security?
26:07She said, well
26:08I'm going to tell the chief inspector
26:11that we're going to bury a pet
26:14in the garden
26:15She says, only you, I and Rosa
26:19will know it's a baby
26:22We had a very, very moving ceremony
26:27And she gave me a key to the garden
26:31She said, you come in whenever you want
26:32Policeman and the gate will know
26:34I still have the key
26:37Do you miss her?
26:41Very much
26:43The following year, Rosa had another daughter, Domenica, who has Down syndrome
26:53Diana once again offered her support
26:57She just gave me the biggest hug
26:59and picked Domenica up and said
27:02I'm going to be her godmother
27:04She's going to need all the help she can get
27:08Like Rosa, those closest to Diana got to see
27:13there were many sides to this intriguing woman
27:16Are you hugging the lamp?
27:17I'm hugging the lamp
27:18I'm hugging the lamp
27:19I'm hugging the lamp
27:20She was a very complicated person
27:22and very emotionally insecure
27:25Volatile, moody, petulant
27:27all of those things
27:28dressed up in a beautiful way
27:33She had some real depth
27:34she was amusing
27:35she did great impressions
27:39She looked quite different away
27:41when she wasn't on show
27:43for example
27:44her hair was much flatter
27:46and she would deliberately try and dress down
27:50She would always inevitably wear a baseball cap to cover her head
27:55and she had a very good line
27:57that sort of disarming people
27:58who would come up to us
27:59as they often do
28:01Here, are you Diana?
28:02She said
28:03No, but I'm told I look like her
28:04Yeah, you do
28:05and we would walk on
28:07She craved an ordinariness
28:08that's what I would say about her
28:10She also craved love
28:14and there was no shortage of potential suitors
28:19There were always men
28:21They were like flies
28:24The boss and I had this system
28:28of like a horse race
28:31We put everybody into a trap
28:34into a pen
28:35with all their names
28:37One to ten
28:39I think it was at the time
28:40Ten
28:43And they were all vying
28:44for the princess's attention
28:47And they'd ring constantly
28:49There was a famous movie star
28:51There was a politician
28:52in the United States
28:53who promised her
28:55If you marry me
28:57I will make you the first lady
28:59of the United States of America
29:01Most were kept secret
29:06A few were scandalous
29:08The leaked phone calls
29:10with James Gilbey
29:11known as Squidgygate
29:13Squidgy
29:14It's so wonderful, isn't it?
29:16This is a feeling
29:18Do you like it?
29:19I'd love it
29:20I'd love it
29:23It was just a very short fling
29:25I think
29:26Well, let's say
29:27that it was a friendship
29:28There's no doubt about that
29:29In terms of a fling
29:31There was some throwing around
29:32for certain
29:33But it was not on the scale
29:35that Hugh it was
29:38Ken Worf had the unenviable task
29:40of keeping her private life private
29:43Which led to a few tricky situations
29:47Oliver Hoare
29:48Tell me about him
29:50He was a friend of the Prince of Wales
29:54So this was playing pretty close at home
29:57I heard about the famous cigar scene
29:59in the hallway
30:00in the fireplace
30:01Well, that happened
30:02I mean, he was rather keen
30:03on his
30:04his Gohiba cigars
30:06But unfortunately
30:07he set the alarm off one night
30:08in his departure
30:11semi-naked
30:12trying to get out of the front
30:13of Kensington Palace
30:15In 1995
30:17Diana met a man
30:18she called Mr Wonderful
30:20the Pakistani heart surgeon
30:22Dr Hasnett Khan
30:24Did you meet him?
30:27I did, yes
30:28May I just ask you if he was a nice man?
30:31He was lovely
30:32Really lovely man
30:33Yes
30:34And did he love her?
30:36He did
30:40The secret relationship
30:41with the conservative doctor
30:43ended after two years
30:45and her next boyfriend
30:47couldn't have been more different
30:49Dodi Fayed
30:51was the womanising
30:52playboy son
30:53of Egyptian billionaire
30:54and Harrods owner
30:56Mohammed Al Fayed
30:59She fell for Dodi Fayed very quickly
31:01totally head over heels
31:04in a very short space of time
31:06Diana and Dodi's Mediterranean romance
31:13in the summer of 1997
31:15played out in front of the long lenses
31:19of the world's paparazzi
31:21Among the media pack covering the sensational story
31:24was French photographer Pierre Sou
31:28Was there big money in it?
31:30Were people making a lot from them?
31:31Yes
31:32Yes
31:33The money was flying
31:35the bucket loads of money
31:37Fleet Street
31:38were signing blank cheques
31:40to everybody
31:43No limit
31:44It was absolutely amazing
31:47Diana's butler Paul
31:49spoke on the phone to her
31:50about the holiday she was having
31:52with her reportedly
31:53recreational drug taking boyfriend
31:55Dodi
31:57She said I just want to come home
31:59I miss my boys so much
32:00She said do you know what?
32:02He doesn't spend any time with me
32:04He's constantly locking himself
32:06in the bathroom
32:07What's he doing in there?
32:09I said oh come on
32:12You know what he's doing in there
32:14Well it's so frustrating
32:17I don't like it
32:20She would not have married Dodi Al Fayed
32:23The unlikely couple had been together for seven weeks
32:28when Diana travelled to Paris with Dodi on August 30 1997
32:34with the paparazzi in hot pursuit
32:38I still to this day find the interest daunting
32:42and phenomenal
32:43because I actually don't like being the centre of attention
32:46A normal day would be followed by four cars
32:51A normal day would come back to my car
32:53and find six freelance photographers
32:55jumping around me
32:59But you get that the whole time
33:01It's quite difficult
33:03She was hunted
33:04She said I'm being hunted
33:05And she was
33:07She was
33:28It was a hot August night in Paris
33:30Diana and Dodi had dinner here at the Ritz
33:33The hotel owned by his billionaire father
33:36Mohamed Al Fayed
33:37And just like everywhere the couple went
33:40crowds of paparazzi followed
33:43French photographer Pierre Sou
33:45had been pursuing the couple
33:47since their arrival in Paris that afternoon
33:51So these are upon the arrival at the Ritz Hotel
33:55They were just getting ready to come out
34:00We can't even see Diana's face
34:04No, but you can recognise her for sure
34:07That's how famous she was
34:08Even from the back of her head
34:10you could tell who it was
34:12Diana no longer had Scotland Yard protection
34:15Her safety was in the hands of Dodi's security team
34:20All the CCTV shows
34:21One man running this show
34:23A man called Henri Paul
34:24He's not a policeman
34:25He's a civilian that works in the hotel
34:27He just so happens to have been
34:28an employer of Fayed for many, many years
34:31Henri Paul is seen
34:33talking to Dodi
34:34talking to the princess
34:35He gets into the car
34:37They were leaving in a car
34:38parked at the back of the hotel
34:40Most of the paparazzi were waiting at the front
34:43Henri Paul, who was driving
34:45had been drinking all afternoon
34:49Just after midnight
34:50and I learned that they had left
34:54They left through the back door
34:56They were heading towards Dodi's apartment
34:59The paparazzi in hot pursuit on motorbikes
35:02Up ahead, the Alma tunnel
35:04Their Mercedes travelling
35:06at nearly three times the speed limit
35:09I've got to say, it's giving me chills
35:19knowing this
35:20is exactly where it went
35:22Just nine minutes after leaving the Ritz Hotel
35:24Henri Paul lost control of the car
35:37and crashed into the 13th pillar in the tunnel
35:40Both he and Dodi Fayed died instantly
35:43Security officer Trevor Rees-Jones survived
35:47But Diana suffered devastating internal injuries
35:52Three and a half hours after the accident
35:55came the news the world feared
35:58The Queen and the Prince of Wales
36:01and the Prime Minister
36:02have been informed of the accident
36:05and of the death of the Princess of Wales
36:08No, that's not true
36:13That's not happened
36:15Why are you telling me this?
36:17And it took literally three, four minutes
36:20for the truth to actually sink in
36:23Picked up a message, a voicemail
36:26on my mobile
36:27and was told about it
36:30Yeah
36:32So it was quite a shock
36:38Paul Barrell flew immediately to Paris
36:40to be with Diana
36:42and make the arrangements to bring her back to London
36:45The Princess was lying
36:47on her bed
36:48She was covered by a white sheet
36:51to the neck
36:53and to the ankles
36:55and I approached the bed with
37:01and I held her hand
37:03and she was warm
37:05So I thought
37:07She's sleeping
37:08She's not dead
37:09This isn't a dead person
37:10in front of me
37:12So I kept telling her to wake up
37:14and I started to shake her hand
37:15Wake up
37:17Come on, wake up
37:19And I realised that she wasn't going to wake up
37:22and then the floodgates opened
37:26Because I realised that I'd lost my friend
37:29Within hours
37:32The loss of Diana was felt around the world
37:36The response was on a level never seen before
37:40She could have had no idea what an impact she had on people
37:45I found that really profoundly moving
37:47May those who died rest in peace
37:52May those who died rest in peace
37:54And may we, each and every one of us
37:57Thank God for someone who made many, many people happy
38:06More than 2 billion people watched Diana's funeral on television
38:10The most poignant image of all, her sons
38:1815-year-old William
38:20And 12-year-old Harry
38:22Marching stoically behind their mother's coffin
38:27Nothing else mattered but those two boys without their mother
38:31I think that was my abiding memory, really, of that day
38:37It's the envelope
38:38Yes, Mummy
38:40Yeah
38:50We should have looked after her better
38:52It's shame
38:54Shame on us for not appreciating what we had
38:57Diana was the jewel in the crown
38:59We didn't appreciate her while we had her
39:02And at 36, that's no age to die
39:08Diana's life was filled with drama and controversy
39:23As it turns out, so was her death
39:27Princess Diana, at the age of 36, has died of massive internal injuries
39:31There have been so many conspiracy theories
39:35There have been so many conspiracy theories
39:37It's as though none of us believed a princess could die the way she did
39:42None more so than Dodie's father, Muhammad Al-Fayed
39:46He was convinced it was murder
39:48The murder is definitely a murder
39:51The murder is definitely a murder
39:54The whole plot being executed
39:57From the head of the royal household, who is Prince Philip
40:03The most extraordinary suggestion of foul play came from Diana herself
40:09I do have a lot of letters
40:14And I've never shown them before
40:16You know, I'm a bit reluctant to show them you now
40:19This particular letter is rather poignant
40:23Because it's rather spooky thinking that she sat and prophesied her own death
40:31Diana wrote this letter to Paul Burrell months before the fatal accident
40:36This particular phase in my life is the most dangerous
40:41My husband is planning an accident in my car
40:46Brake failure and serious head injury
40:50In order to make the path clear for him to marry
40:58Were these thoughts that she had come up with
41:00Or were they ideas that had been put into her mind from psychics and mystics?
41:07Yes, you're right
41:09Some of these thoughts did come from mystics and psychics
41:12But you can't get away from the fact that she actually wrote it
41:16She actually took time and bothered to write down what her fears and feelings were
41:22In the end, the most investigated car crash in history came down to a speeding drunk driver
41:32And passengers not wearing seat belts
41:35It was as simple as that and as stark as that and as final as that
41:40And people find it very hard to accept that this star in the firm should suddenly be wiped out
41:50In such an ordinary thing as a car crash
41:5220 years on, our fascination with Diana remains as strong as ever
42:10It remains as strong as ever
42:11It remains as strong as ever
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