The Hotel Inspector - S20E07 - Full Movie - video Dailymotion

Cinemablue

We provide you with the best and latest movies. Follow us to watch good movies for free. Thank you. https://t.me/MoviesTopFans Please add us to the group. So we can connect fans like you together. And we will provide many good movies for your entertainment. https://t.me/MoviesTopFans #movies #movie #film #films #cinema #indiefilm #filmlover #cinephile #moviebuff #moviereviews #películas #película #film #películas #cine #cineindie

Transcript

00:00I've been a hotelier for over three decades.

00:04Please remember at all times that you're representatives of the hotel.

00:08And I know just how tough this profession can be.

00:11It's 24-7. We're just exhausted.

00:14But not once in all my years...

00:16Oh, mother of God.

00:18...have I seen so many businesses...

00:20Everything I've owned has gone into this place.

00:22...and owners closer to the point of collapse.

00:25You're fired.

00:26It's too much.

00:28Sorry.

00:30So I'm back.

00:31Here to help rescue these flailing businesses.

00:35Can you put your belly away?

00:36It really looks like you just don't care.

00:39From hotel newbies...

00:40It's absolutely terrifying.

00:41...to traditional seaside B&Bs...

00:44On the beach like Pamela Anderson.

00:46...and village pubs.

00:48Dirty fucking bi?

00:50I don't think so.

00:51You wish I had a sense of humour.

00:52It's not my idea of fun.

00:55And I'm up against the clock...

00:57Feeling very anxious.

00:58...because they're all on the edge.

01:00Very critical situation financially.

01:03I don't like failing.

01:04I'll be rolling my sleeves up and getting stuck in...

01:08...that's closer to nature than I've been in a while.

01:11...delivering some tough love...

01:13It's a tip, woman.

01:14I don't know which bit I hate most.

01:16I'm sorry to be hurtful.

01:17I mean, hello.

01:19...to help these hospitality businesses get on the right path...

01:23I don't have any way to put a pair of knickers...

01:25...but I've got a recycling bin.

01:26...before it's too late.

01:28Now are bookings...

01:29...empty.

01:30That is unexpected.

01:37This time...

01:39I'm a broad-minded woman...

01:40...but sleeping under a pie...

01:42...may be a step too far for me.

01:44A country pub with an unconventional owner...

01:46...obsessed by pies.

01:48Let's cut into it, guys.

01:49See what you think.

01:50I'm a pie man.

01:51Look at that.

01:53I mean, fine, we get it.

01:54He likes pies.

01:56And dodgy decor.

01:58Oh, my God.

01:59Oh, I don't know.

02:01A lot of plastic died to make this.

02:06Martin, are you ready to accept the challenge?

02:09Man versus food.

02:10Let's do it.

02:11At the Farmer's Boy Inn in Gloucestershire...

02:14Can we just get a picture of you doing some work?

02:19You're funny, aren't you?

02:2154-year-old owner and married father of three, Phil,

02:24is mad about pies.

02:2746 British Pie Awards,

02:29and I've been here for 25 years,

02:30and I never get fed up eating pies.

02:32Eating them and coming up with new inventions.

02:36Why can't you have a coffee pie?

02:38A latte coffee pie?

02:40If we could get that recipe right,

02:42we'd do all the trials.

02:43That's a big seller.

02:44For the last 25 years,

02:46he's been running the pie-themed roadside pub.

02:48He bought for £315,000.

02:51We're very good at what we do,

02:53because we like it.

02:55And this is my stage.

02:58All right, guys, you ready to order?

02:59We're going to get the fish fingers on.

03:01Iconic.

03:02Working alongside Phil is manager Sarah,

03:05who's been his second-in-command

03:07for the past two years.

03:08Yes, he's bubbling.

03:11I do talk a lot.

03:13Yeah, but I mean, I think I find it fine.

03:16But I've got an Irish mother.

03:18That is very true.

03:21Across the car park from the pub

03:23is a block of eight courtyard bedrooms.

03:26Laura Ashley Pate.

03:28Where do you think you are?

03:29The Hilton?

03:31Laura Ashley Pate.

03:33Mother of God.

03:34And this accommodation

03:35has a unique selling point.

03:37We have a family room,

03:40which is room seven and room eight,

03:41and I call that the two-in-one pie room.

03:44And then there's a steak and ale one,

03:46which I named the grandfather one.

03:48OK, you get my drift?

03:50The rooms are all named after pies.

03:57But even with four million tourists a year

03:59flocking to the Forest of Dean

04:01to enjoy the great outdoors,

04:03Phil isn't getting his slice of the pie.

04:05The room bookings have been slow.

04:09In fact, sometimes in January,

04:10if you dine at my restaurants,

04:12I'll give you the room for free.

04:15Oh, the opposite rate, I would say,

04:16would be, I'd say, below 15% now.

04:19And that's what worries me.

04:22Who's in the middle?

04:23Me.

04:23You're in the middle.

04:24OK.

04:25With customers not as keen on the pie theme

04:27in the bedrooms as Phil,

04:28occupancy is plummeting,

04:30and the only thing propping up the business

04:32is a trade in the pub,

04:33which accounts for 75% of the takings.

04:37We had the Big Ugly Burger tonight as well,

04:39but they didn't do it.

04:40How much did they have left?

04:41They left about, I'd say, a quarter of it.

04:44With his eight-year-old triplets

04:45and wife Amanda,

04:46who works as a childminder to support...

04:49To the triplets.

04:51My family are the centre of my universe.

04:54Calling time on the pub Phil's put 25 years of work

04:57and half a million pounds into

04:59simply isn't an option.

05:01I have my wife and my family to look after.

05:04So that's not on the agenda.

05:07That's not on the agenda.

05:09It means everything I'm up.

05:11This puts food on the table.

05:13But with room bookings at an all-time low,

05:15if things don't improve soon,

05:17Phil is facing a nightmare scenario.

05:20There'd be nothing worse than losing the business.

05:23Mother of God.

05:25I'd be absolutely devastated if I lost her.

05:37So today I'm in the Forest of Dean

05:40and it is really pretty here.

05:42Located on the border between England and Wales,

05:45this stunning ancient woodland

05:47sits on the edge of the dramatic Wye Valley.

05:50It's somewhere that lots of people come on holiday,

05:53but where there's also an enormous amount of competition

05:56for accommodation providers.

05:59So I hope I'll be able to give this business

06:01the boost it badly needs.

06:04I can see the farmers and boy-in straight ahead.

06:08Oh, I'm not entirely sure that I like my first look at it.

06:12Do you know, I didn't even look outside this morning.

06:22Ah!

06:23What sort of manager are you?

06:24Huh?

06:25I know, useless.

06:26You think Basil Faldi would be happy with this?

06:29Despite the underwhelming exterior,

06:32there is at least one reason to be cheerful.

06:34Well, it's got award-winning pies, apparently.

06:38So, you know, that's a good sign.

06:40Talking of signs...

06:42What immediately strikes me is the signage on the road

06:47makes no mention of accommodation.

06:50That seems like a missing trick to me.

06:52I hope the disappointing exterior

06:54isn't a sign of things to come inside.

06:57Hello, hello.

07:01Hello.

07:02Phil.

07:03Alex.

07:03Nice to see you.

07:04Lovely.

07:05Welcome to the Paris meeting.

07:05Hello, nice to see you.

07:06Yes, how are you?

07:07Hi, I'm Alex.

07:08Nice to meet you.

07:08Nice to meet you, Alex.

07:09I'm sensing a little bit of a pie theme here.

07:12It's subtly done.

07:14It's so subtle.

07:15Yeah.

07:16My chef, Richard, he's won 46 British Pie Awards.

07:19My goodness.

07:20He's even cooked for the Queen.

07:21Bless her.

07:22Gosh.

07:22I believe that every business should have a sweet spot.

07:25And we went with it.

07:26But listen, if everything is so rosy in the garden,

07:29why am I here?

07:30I've been here for nearly 25 years in September.

07:32Amazing.

07:33And I still think the business is in a good position.

07:36But you get caught in the bubble.

07:37Yeah.

07:38I just think the brooms are at a level now

07:40where we are pretty quiet.

07:41OK, well, I shall do my best.

07:43Good.

07:43So what I'm going to do

07:44is I'm going to have a little poke about the place.

07:46I'll be right back.

07:47Excellent.

07:47OK.

07:48Thanks.

07:50First impressions are

07:52to be in this business 25 years

07:54and still to have a smile on your face

07:55is pretty much against the odds I should know.

07:59I think the truth is, though,

08:01you know, you can't just keep on hammering out

08:03the same old thing

08:04because it just becomes less and less effective.

08:07So I think that might be one of the chinks in his armor.

08:09Check on those two

08:10and see if they have paid.

08:13That would help me.

08:15Am I nervous about her looking around?

08:16No, not at all.

08:16Let her go.

08:17Let her go and do what she wants to do.

08:18With Phil's eight motel-style bedrooms

08:22proving a tough sell,

08:24I want to see for myself

08:25where the problems might lie.

08:34That is unexpected.

08:38Let me say,

08:40I'm a bored-minded woman,

08:42but sleeping under a pie

08:44may be a step too far for me.

08:45It's certainly an attention-grabbing choice of artwork,

08:50which is more than could be said

08:52for the rest of the interiors.

08:54Fairly basic room,

08:56nothing very exceptional.

08:59I really don't like these kind of bedspreads.

09:03Pretty much cheap as chips, isn't it?

09:06Taken no exception to anything,

09:08but that pie will have to go.

09:10But with the basic rooms also named

09:14in honour of Phil's favourite food,

09:16I'm beginning to get a sense

09:17of why his accommodation is underperforming.

09:21Well, I'm certainly glad I'm not staying here.

09:26Dirty fucking bye.

09:27I don't think so.

09:29With plenty of businesses

09:31fighting for customers in the Forest of Dean,

09:34Phil needs to seriously improve his rooms

09:36and say goodbye to the pies.

09:38If he wants to take a slice of the market for himself.

09:42I mean, fine, we get it.

09:44He likes pies.

09:46It's hardly a destination overnight stay, is it?

09:55Coming up...

09:57Right.

09:58...will Phil come clean

09:59about the reality of his room bookings...

10:02I don't believe you.

10:03OK, fair enough.

10:04...and finally face up to the truth.

10:06I told her a couple of favours.

10:08I don't think I got away with it.

10:09I felt like he was talking

10:10to kind of shut me up.

10:21Are you asking me not to swear?

10:23No, I'm telling you not to swear.

10:24OK, fair enough.

10:26At the Farmers' Boy Inn

10:28near the Forest of Dean...

10:29I get people coming up to me,

10:31knowing me from the Farmers' Boy Inn.

10:33We know who you are.

10:33You're the boy man.

10:34I'm the boy man.

10:37Phil's passion for pies

10:38has also rubbed off on his triplets.

10:40If you want to make your own pie,

10:42any idea what you do?

10:44Steak.

10:45Steak.

10:45You had steak pie as well?

10:46Steak.

10:47Steak.

10:48Everyone's having a steak pie.

10:49OK.

10:50His love of pies has spilled over,

10:52taking centre stage

10:53in his underperforming bedrooms.

10:55It feels obviously unoriginal,

10:59as we say blightly.

11:02And while the interior of the dining room

11:04isn't exactly to my taste...

11:06Oh, my God.

11:09Oh, I don't know.

11:10A lot of plastic died to make this.

11:13With the pub doing good business,

11:15I'm not going to interfere.

11:17But I am curious

11:18what the outside space has to offer.

11:20What are those things?

11:24Ah, hideaway.

11:26They look like, um,

11:29little private dining booths.

11:36This garden's actually really pretty.

11:39And I think these are a bit of an eye-saw.

11:41I'm assuming that they date back from the Covid days.

11:45Um, but those days are long gone.

11:47This garden has plenty of potential.

11:50It's a shame such a good-sized space

11:52is spoiled by the pied-a-ways

11:54and ugly umbrellas.

11:55But while the sun's still shining

11:57and I've built up an appetite...

11:59So, that is your main menu

12:00and then they are the specials for today.

12:03Great, thank you.

12:04You're welcome.

12:04I'm going to make the most of it

12:06and cast my eye over the food offering.

12:08And I'm pleased to see it's not just pies.

12:12Well, this is enough to make you feel hungry.

12:16Silky poached eggs

12:17nestled on top of a thick slice of toasted bloomer

12:21paired with crispy, smoky bacon.

12:24A perfect balance of creamy and crunchy textures

12:27that will leave you wanting more.

12:32That is brilliant.

12:35It's almost pornographic.

12:36While the X-rated eggs and bacon does sound appealing,

12:40there's absolutely no way I can avoid trying a pie.

12:43So, my darling, what would you recommend?

12:46My favourite is the chicken, leek and mushroom.

12:48You say chicken, leek and mushroom.

12:50I say, let's do it.

12:52Perfect.

12:53Who writes the very poetic menu descriptions as well?

12:57Phil's best friend at the moment is AI.

12:59It's a little bit OTT, I think.

13:02It's clear Phil is working

13:07in one of the toughest industries around.

13:10Since the start of 2020,

13:11more than 2,000 pubs have closed for good.

13:14So maximising every bit of income is essential.

13:18You know, this could be an absolute goldmine in the summer.

13:22It's all a bit hit and miss.

13:24I think I could do better.

13:26There's obviously room for improvement

13:29in the accommodation and this garden area.

13:34Lovely.

13:35You're welcome.

13:37Enjoy.

13:38It's delicious.

13:40And while the pies do appear to be as tasty as advertised,

13:44I still don't feel the need to have a photo of one

13:46hung above my bed.

13:48Thank you for my fine lunch.

13:54You're welcome.

13:55I hear that the purple prose on the menu is down to you.

13:59I loved all the, you know, sexy voice.

14:02It's like food porn.

14:04Do you know what's been great?

14:05Invention.

14:05Yeah, what?

14:06AI.

14:06Oh, I don't use any AI.

14:08Oh, well.

14:09I think you might have had touch too much.

14:11No.

14:11Phil is clearly a bit of a character,

14:13but I'm wondering if he has any solid business ideas

14:16to balance out his more eccentric ones.

14:19So what do your rooms cost between and up to?

14:23A double room would cost 125.

14:26Right.

14:27You could have a single room set it up for 55 quid

14:29and I want to sell the breakfast as an extra add-on.

14:32OK.

14:35With prices, including breakfast,

14:37reaching as high as £149 per night,

14:40I'm worried that Phil is asking too much

14:42for what he has on offer here.

14:45Right.

14:45If I'm going to get this business booming again,

14:48he needs to focus on the quality of his product,

14:51including making more of the outdoor space.

14:54So talk to me about your funny little cabins in the garden.

14:58By the way, if I'm honest,

15:00they're gone, they're finished to me.

15:02And we've been talking about different things,

15:04what we would do outside.

15:05What I want to do is get a teepee,

15:07put a fire in the middle of it with an oven

15:09that we can put pies, pizzas in there.

15:12Because everyone's doing pizza

15:18and we have all the toppings for the pies,

15:20everyone's just sticking on the pizza.

15:22I mean...

15:23Oh, I don't think like that.

15:24I think it's a great idea.

15:25Except there is also a different argument

15:27which suggests you focus on one aspect of your business

15:30and don't diminish your forces

15:32by forgetting things here, there and everywhere.

15:37Why is there nothing that says that you've got rooms

15:40on the enormous big sign

15:41that's facing your enormously busy road?

15:43We used to advertise the rooms on the blackboard outside.

15:46And then I found that most of my rooms were booked online.

15:50Mm-hmm.

15:50If there is an argument to say,

15:52if I put it out there,

15:53people that are coming by,

15:54they're locals,

15:55the families coming to stay with them,

15:57would have that.

15:58I'm glad I don't have to make that argument.

16:00Totally agree with you.

16:02Tell me about your occupancy.

16:05It used to be about 75%.

16:07Right?

16:08It's dropped down to 60%.

16:10Over the whole year?

16:12Yeah?

16:13Well, I don't believe you.

16:15OK, fair enough.

16:15I want to talk to you about occupancy rates.

16:23Yes, so...

16:24I've got it here.

16:27So, occupancy rate in February was 32%.

16:31January 27.

16:37March is 41.

16:39Yeah.

16:39Yeah, and then 54 in April.

16:42OK, I want to try and work out over the course of the year.

16:45Right.

16:46What the average occupancy is.

16:49Right, yeah.

16:49I'll do that for you.

16:51And then we'll see, won't we?

16:52Yeah, we will, yeah.

16:53The idea that Phil's rooms are achieving 60% occupancy

16:57is clearly pie in the sky.

16:59If he wants his business to prosper,

17:01he needs to cut the crack

17:03and start concentrating on attracting

17:05far more customers to his accommodation.

17:09Occupancy rates, what they are.

17:11And I told her a couple of fibs,

17:12I don't think I got away with it.

17:13I don't think you did.

17:15No.

17:16I have a feeling that he spends a lot more time

17:18concentrating on the food

17:19than he does on his rooms.

17:21And that's exactly why I'm here.

17:22With my first day drawing to a close,

17:29I'm wondering how I'm going to get Phil

17:31to take his eyes off the pies

17:33and start paying attention

17:34to the elements of the farmer's boy

17:36that are failing.

17:39He talks a good talk,

17:40but I don't think I'd be here

17:42unless he thought I could improve his business.

17:45Now I've got to work out

17:46how the hell to do that.

17:57It's the morning of my second day in Gloucestershire,

18:00and I want to get to the bottom

18:02of the truth of Phil's occupancy rates.

18:05Hi, morning.

18:08Hello, Alex.

18:09Um, I think we need to get straight to business.

18:12Oh, yeah, that's what you're saying.

18:13I'll drink more coffee.

18:15Have you found out your occupancy?

18:17So, um, it's 42%.

18:21And that is scary.

18:25I know.

18:26It shows me that you're not on top of it.

18:28Because you thought that it was 60,

18:31and it's nowhere bloody near.

18:34Frightening.

18:35This is the perfect time to focus in

18:37and make this really work.

18:41Here we go.

18:45Rooms should be the financial foundation

18:47of Phil's business.

18:49If his occupancy slips any further,

18:51the whole of the farmer's boy could collapse,

18:53and all the pies in the world won't save him.

18:56So I want to show him

18:57just how valuable his accommodation could be.

19:00Phil?

19:01Yes, I'm the way.

19:03This here...

19:04Yeah?

19:05..is a visual representation

19:06of your fixed costs on your rooms.

19:08So, your costs of cleaning...

19:10Yeah.

19:10..about £12 a room.

19:12OK.

19:13Laundry, which you said to me is £17.

19:15£17, yeah.

19:15..quid.

19:16And then you've got VAT.

19:18Yeah, yeah.

19:1920%.

19:19And the glass represents utilities.

19:22So I think that your rooms

19:23probably cost you £50 to put on.

19:26Yeah, yeah.

19:26I think that if you know

19:28that you're spending £50 on a room,

19:31you need to charge at least £80

19:33to start making a profit.

19:34Yeah.

19:35You're skimming a tiny amount of cream off the top.

19:37Yeah.

19:38And it gets smaller every year.

19:39It does.

19:39And that is why the rooms have got to work hard for you.

19:43Yes.

19:44Yeah?

19:44Yeah.

19:46To demonstrate just how much more money Phil's rooms could make,

19:50I've got something to whet his appetite.

19:53So, what I have prepared for you is a pie chart.

19:56So, this is where you are at the moment.

20:0240% occupancy.

20:04Yeah, thanks very much.

20:05And I have done you an average room rate of £105 a night.

20:10Yeah.

20:10With each room having overheads of £50 per night,

20:15Phil's average profit is £55.

20:18At 40% occupancy,

20:20that should net him a total of £56,210 a year.

20:25Just by increasing 10%,

20:27you miraculously make an extra £14,000 a year.

20:32Yeah.

20:33At 50% occupancy,

20:35Phil's annual profit would jump to £70,262.

20:39Where you should be, however,

20:42£105,000.

20:44Yeah.

20:44At 75%.

20:46Oh, look at that.

20:46At 75% occupancy,

20:49Phil's profits could be in excess of £105,000,

20:53almost double where he currently is.

20:56The rooms is an untapped resource.

20:58And I can't understand why there's nothing in the car park

21:02that tells people that you have rooms.

21:03You're missing some really, really basic cross-advertising.

21:08I agree.

21:11Pite-astic.

21:17But even more important than making it clear

21:19he has rooms on offer,

21:21Phil needs to improve the quality of his accommodation

21:24to justify his prices

21:25and make more of his location in the Forest of Dean.

21:28So I've brought him to another pub with rooms

21:34that is drawing the crowds.

21:36There's a very specific reason I've brought you here,

21:38which is that he's offering rooms

21:40that are comparable in price to your rooms.

21:42OK.

21:43I think that if you can stay here

21:44for £130 a night with breakfast,

21:47where would you stay?

21:48Absolutely.

21:49So that's what I want to...

21:49No brainer.

21:50That's what I want to point out to you.

21:51OK.

21:52There's a few other things too.

21:53OK.

21:53Come with me.

21:54The reason I thought it was really valid to bring you here

22:01is you're both offering food and drink

22:04and you both have a small number of bedrooms.

22:06But rather than style the rooms

22:08around a pastry-based aesthetic,

22:10this owner has opted for stylish decor

22:12that ties in gently to the local setting.

22:16This is called Kingfisher

22:17and instead of pies,

22:18he has birds above the bed.

22:21Lovely, yeah.

22:22So what's the difference between that and my pies?

22:24I think this is...

22:25More subtle, isn't it?

22:26A little bit more appropriate, possibly,

22:28for this beautiful picturesque area.

22:31So I think we're going to find a theme

22:33for your rooms

22:34that refers back to your location,

22:36area of outstanding natural beauty.

22:38Absolutely.

22:39And we're going to change

22:41those aforementioned pictures

22:43which will now remain nameless forever.

22:45Absolutely.

22:46Ben, go.

22:46Brolleys.

22:49Brolleys.

22:50I mean, it looks quite smart, doesn't it?

22:52Yes, it does.

22:53I'm delighted that Phil is coming around

22:55to my way of thinking.

22:56And with my first visit almost done,

22:59before I go,

23:00I want to set out a plan

23:01for getting the farmer's boy

23:02firing on all cylinders.

23:04I want to advertise the rooms on the roadside.

23:08I'd like to modernise the rooms.

23:09Yeah, that's...

23:10You have got to think about the new names

23:13and the theme for the rooms.

23:14Yeah.

23:15We're just going to freshen it all up.

23:17Okay.

23:18I also want to give the garden an uplift

23:20so he can really make the most of its fantastic potential.

23:23But first I need Phil to dispose of his grotty old sheds.

23:27You talked about getting rid of the Pied-a-ways.

23:29I'm on it.

23:30Yeah?

23:31Yeah, I agree.

23:32Great.

23:32I really want to come back

23:34and feel like you've given it back

23:35some love and attention.

23:36Yes, okay.

23:37Good.

23:40When I met Phil,

23:42I felt like he was talking

23:44to kind of shut me up in a way.

23:46But it's given Phil a real shock

23:49to find out that he's only did 40% occupancy

23:52over the course of last year.

23:53I need him to refocus

23:55because actually he's got a lot to do here.

24:05During his 25 years in business,

24:07Phil has tried it all

24:09to make a success of The Farmer's Boy.

24:12So this room here was a pool room,

24:14pool and darts,

24:15and we turned it into a deli.

24:18And then from there,

24:19I turned it into a tea room

24:21and it wasn't a good idea.

24:25I'm hoping that my ideas for change

24:27will prove to be more profitable.

24:29There we go.

24:31Starting with addressing

24:32the lack of advertising for his rooms.

24:35New science.

24:36If he embraces my plans,

24:38I'm convinced I can help Phil

24:44bring The Farmer's Boy back from the brink.

24:46Dirty feckin' pie.

24:48I really object to taking this one down.

24:50This is...

24:51This is...

24:51This is who we are.

25:02This is room six.

25:03This comes off.

25:05At The Farmer's Boy Inn

25:06near the Forest of Dean,

25:08second half.

25:09Keep it simple.

25:10Grandfather pie.

25:12I've asked owner Phil

25:13to ditch his pie-themed rooms.

25:16Not my idea, Alex.

25:19And come up with new names

25:21that speak to the scenic setting.

25:23So what we decided to do,

25:25we're in The Forest of Dean

25:26and each room is going to be named after

25:28a tree.

25:29I'm impressed Phil's adopted an identity

25:32that reflects the pub's location

25:34in an area of outstanding natural beauty.

25:37Hang on this.

25:38I wonder how he's getting on

25:40with ridding the Pidaways from the garden.

25:42As you can see,

25:44this was one of them

25:46and we've got people coming today

25:48to take these away.

25:54Just two weeks on from my last visit,

25:57I'm back in the Forest of Dean.

25:58And to help Phil get his act together,

26:01justify his price

26:02and up that shocking 42% occupancy,

26:05I'm planning on breathing new life

26:07into his tired bedrooms.

26:09I'm really looking forward

26:10to showing him

26:11that on a very, very, very tiny budget,

26:14we can make a huge difference

26:15to the rooms.

26:17But first things first,

26:18how has he got on advertising

26:20his rooms to passers-by?

26:22There's a new sign,

26:24but who knows what it says,

26:26there's so much writing on it.

26:32I think it's a little bit

26:33too much information

26:34to expect the casual driver past

26:37to really be able to take it in.

26:39I just wanted a sign

26:40that said eight ensuite bedrooms.

26:44It's a disappointing start to my return,

26:47but there's so much to do today,

26:49I can't dwell on it for too long.

26:51Right.

26:54Hello, young man.

26:55Hello, how are you?

26:56I'm all right, how are you?

26:57Not too bad.

26:59Nice to see you.

27:01Darling, so, may I say,

27:04you slightly overdid it

27:05on the sign at the front.

27:08Too much, aren't I?

27:09How did you know

27:10that I was going to say that?

27:12Eight ensuite rooms.

27:13That's all I wanted you to say,

27:15because everything else

27:16is really evident.

27:17Oh, so I kind of lost

27:18that bit in the middle.

27:19You really did.

27:21I'd have to have a...

27:21chat with the designer there.

27:23We've got two days left.

27:24Yes.

27:25The first thing I want to do

27:26is show you how I think

27:28that we could improve

27:29your rooms a little bit.

27:30Yeah.

27:32But before I crack on

27:34with my makeover,

27:35Phil's choice of new room names

27:36is already creating

27:38a better first impression.

27:40Honestly,

27:41would you rather stay

27:42in Dirty Facking Pie

27:44or in Oak?

27:45The choice is yours.

27:46I like a Dirty Facking Pie,

27:48and I know where you're going with it,

27:49so I get it.

27:50What we're trying to do

27:51is move it on.

27:53Fair enough.

27:54And we have.

27:56The next step in my plan

27:57is about ridding

27:58these rooms of the pies

27:59and continuing

28:00the Forest of Dean theme

28:02into the interiors.

28:03I'd like us to,

28:05first of all,

28:06take down that picture.

28:07Yeah.

28:07Second of all,

28:08take out the cushions

28:09and the bedspread.

28:11Yeah, yeah.

28:11Okay.

28:13And then take these off.

28:15Great.

28:16Right.

28:18Make sure you get this in

28:19because I'm only going to do it once.

28:21So...

28:22Ooh.

28:24Lovely.

28:25Okay.

28:25Gosh, that already looks nice.

28:29Bye, pie.

28:31I mean, honestly,

28:32the room just looks

28:34like a different thing already

28:35without that awful,

28:36awful pie picture.

28:38Having finally said

28:39bye-bye to the pie,

28:41I now want to add

28:42an injection of local style.

28:45In our attempt

28:46to bring the Forest of Dean theme

28:49into the rooms...

28:50Yes.

28:51I'm bringing the green in here.

28:53and I've got you

28:55a very nice bed cover.

28:57Okay.

28:58Like that.

28:59I like it.

29:00So simple.

29:01Isn't that simple?

29:02It's just been a refresh.

29:04So now,

29:04if you give me

29:0520 minutes of your handyman,

29:07I will finish off

29:09and then I'll show you

29:10the full effect.

29:11Yeah, yeah, yeah.

29:12I knew this moment was coming.

29:14It's this very sad day

29:15that my pie pictures,

29:17my masterpieces

29:18are coming out of my rooms.

29:20However,

29:21the woman has spoken.

29:22I have to obey.

29:25With a blank canvas

29:26to work with

29:27on the bedroom wall...

29:28Martin,

29:29come with me.

29:30I want handyman Martin

29:31to help me add

29:32more appropriate artwork

29:33to continue

29:34the more stylish

29:35Forest of Dean theme.

29:37Will you help me

29:37pull out the bed?

29:38Yep.

29:42Lovely.

29:43And then my plan is

29:44we've got these

29:46three little pictures.

29:47Okay.

29:48So could we frame them?

29:51Could you do a bit

29:52of painting behind them?

29:54A colour

29:55and then a border

29:55would be lovely.

29:57Basically,

29:58this is just

29:59homemade

30:00and so

30:02it's very cheap

30:03and effective.

30:04They're about

30:04a £5 frame each.

30:06So the idea was

30:07to show Bill

30:08that he can really

30:09make a massive difference

30:10in a room

30:11spending about

30:12£60.

30:12But before I unveil

30:16the refreshed

30:17accommodation to fill...

30:19So,

30:19this is looking

30:21amazing.

30:22I can't believe

30:23you got rid

30:23of the hideaways.

30:25You've given me

30:25foot in the arse

30:26that you needed.

30:27I want to add

30:28some finishing touches

30:29to his outdoor space.

30:31I'm suggesting

30:32that we could make

30:33this chic

30:33with a small change.

30:36I like that.

30:36I'm going to show you.

30:37It's a chic word.

30:38I like that today.

30:40On my first visit

30:41this area was a mess

30:42cluttered with a bevy

30:43of branded parasols.

30:46Simple.

30:47Chic.

30:48Inspired by our visit

30:49to the nearby pub

30:50on the river...

30:51Here we go.

30:52...these stylish

30:53logo-free umbrellas

30:54will bring a touch

30:55of class to the space

30:56that was sorely

30:57missing before.

30:58Isn't that nice?

31:00It's very nice.

31:02And then as I hate

31:03to waste anything...

31:05Phil's cherished

31:06pie names for his rooms

31:07are ideal to repurpose

31:09as table numbers.

31:10You're getting some

31:11brownie points back now.

31:12Am I?

31:13The ones that I've lost

31:14before.

31:14Well done.

31:15Yeah, no, I really

31:16like that.

31:18This space was totally

31:20wasted when it was

31:21home to the tatty old

31:22pie-de-ways.

31:24But with just 200 pounds,

31:26it's now a simple

31:27and stylish seating area,

31:29complemented with fresh

31:31herbs and flowers

31:32and more in keeping with the

31:33countryside surroundings.

31:36It looks a bit more

31:37forested, Dean, darling.

31:38Yeah, yeah.

31:39And also it looks cared for.

31:41Yeah.

31:41That's massive.

31:42It is massive.

31:43Isn't it?

31:44Just looks loved

31:45and I like that.

31:46Good, darling.

31:47I'm really pleased.

31:48With the garden given

31:50a new lease of life

31:51and Martin prepping

31:52the bedrooms,

31:54I've arranged to meet

31:56Mark Terry-Lush

31:58from the Dean & Why

31:59Tourist Board.

32:00Hopefully his insight

32:01can help me

32:02to fill Phil's rooms.

32:04Tell me,

32:05why do people come here?

32:07Do people come here

32:07to spend time outdoors?

32:09They want to go walking

32:11in the forest.

32:12They want to be able

32:13to go kayaking

32:13or paddleboarding

32:14on the river.

32:15A lot of cyclists

32:16in the forest of Dean.

32:17So that's a really big thing.

32:19I'm working with Phil Kiernan

32:20at the Farmers Boy Inn

32:21and he hasn't really

32:23advertised his rooms.

32:24I had no clue

32:25that he had accommodation.

32:26Really interesting.

32:27He doesn't advertise it

32:28even on his own site.

32:29I think he's missing

32:30a huge opportunity.

32:31Is there a demand

32:32for rooms

32:33at the more value

32:34end of the scale?

32:35Absolutely.

32:36There's a shortage

32:37of rooms

32:38and I think there'll be

32:38a huge amount

32:39of demand for it

32:39and I'm surprised

32:40that we're not hearing

32:41more about it.

32:41I'm very keen

32:42to work out

32:43how to help him

32:45fill them.

32:46Well, number one,

32:47he should become

32:47a partner

32:48of the Tourism Association

32:49Visit Dean.

32:51Why?

32:51Because instantly

32:52he would get

32:52his accommodation

32:53and his pub

32:54promoted on our websites

32:55and our socials

32:56we have about

32:57a combined 4 million reach.

32:58So for him to be part

32:59of that

33:00means he could generate

33:01extra publicity

33:01as well as extra views

33:04and as well as

33:04extra visitors

33:05to his own website

33:06and therefore more bookings.

33:08It feels like

33:11there's a lot

33:11going on here

33:12and it also feels

33:13as if they've got

33:14a very proactive

33:15tourist board

33:16and, you know,

33:18he's missing a trick.

33:20Focus, Phil.

33:21Focus.

33:25Back at the pub,

33:27I'm hoping

33:27that my mini makeover

33:29of Phil's

33:29formerly dated rooms,

33:31which were dark

33:32and dominated by pictures

33:33of his beloved pies

33:34is going to grab

33:36Phil's attention

33:37and help him

33:37to focus on his rooms again.

33:41Pies, be gone.

33:43Oh, bloody hell.

33:45That looks lovely.

33:47Not only does the new

33:49tree theming reflect

33:50the pub's location,

33:51but the DIY artwork

33:53and soft furnishings

33:54freshen everything up

33:56and all achieved

33:58in a couple of hours

33:59on a budget

34:00that won't break the bank.

34:02Five pounds each frame,

34:03a bit of leftover paint,

34:05a little bit of baton

34:07painted black.

34:08You thought that was a picture?

34:09No.

34:10I mean, honestly, darling,

34:12the bedspread was 25,

34:13the pillows were 8 quid each,

34:15the key fob

34:16was another tenner,

34:17I must have spent 60 quid.

34:19I hope my makeover

34:21shows him

34:21you don't need

34:22to splash the cash

34:23to bring these rooms

34:24back to life

34:25and helps justify

34:27their price tag.

34:28You just think,

34:29oh, OK,

34:29you've got to paint the rooms.

34:31Well, no,

34:31it's just a little bit of colour

34:32and then you go,

34:32oh, wow, I like that.

34:34I'm going to get

34:34another few done

34:36before I go tomorrow.

34:38I've got enough

34:38to do four.

34:39Excellent.

34:40That's super.

34:41Pleasure.

34:41I'm like a little kid.

34:42It's Christmas.

34:43Good.

34:44Chic.

34:46Chic is the word.

34:47I like it.

34:48Chic.

34:49There we go.

34:51With rooms and garden

34:52both refreshed,

34:53now I want to talk to Phil

34:55about ideas

34:56to help him

34:56up his occupancy.

35:00So, Madeira,

35:02tomorrow is our last day together

35:04and as this year

35:06is your 25th year

35:07in business

35:08at the Farmers Boys,

35:09I would like to show

35:10some people the changes.

35:12Yeah.

35:12So, I am going to open

35:14my little black book

35:15and try and find

35:15a few people to come

35:16but I would love you also

35:18to hop onto social media

35:19and suggest that we

35:21haven't opened the house

35:22tomorrow.

35:23OK.

35:23Because I'd like to leave you

35:25thinking I've introduced you

35:26to a few more people

35:28and a whole new market.

35:29Yeah, that's good.

35:31So, while Phil

35:32puts the word out

35:33on social media...

35:34Hi, guys.

35:35We've made some massive changes

35:36to what we're going to do.

35:37We're going to have

35:37an open day tomorrow.

35:39I'm making plans

35:41for who I need to invite.

35:43This is a famous tourist area

35:45and I just have to make sure

35:47that some of them

35:48come and look at this place

35:50and make up their minds

35:51to stay here.

35:52It's my final day

36:06in the stunning forest of Dean

36:07and in order to try

36:10and pull in some punters

36:11to help farmer's boy

36:12in-owner Phil

36:13boost his 42% occupancy...

36:16Of course.

36:17I'm doing my best

36:18to embrace the great outdoors.

36:21It seems rather quick.

36:22Well, we need to their own.

36:25I've come to meet Gareth,

36:27owner of a cycle centre

36:28that's just eight miles

36:29from the farmer's boy

36:31that could provide Phil

36:32with a steady stream

36:33of customers

36:34to fill his rooms.

36:36What kind of visitor numbers

36:38do you get here?

36:39So, you're looking now

36:39nearly 350,000 visitors a year.

36:43Cycling is probably

36:43the most popular activity

36:44you come to do

36:45in the forest of Dean.

36:46I'm working with

36:47an accommodation provider

36:48who's got eight

36:49pretty good value rooms.

36:51Yeah.

36:51And I'm trying to

36:52encourage him

36:53to foster links

36:54with businesses

36:54in the area.

36:55You know,

36:56we've got an open day today.

36:57I'm hoping I'll be able

36:58to convince you

36:58to come and have a look

36:59and see what we've got to offer.

37:00Yeah, that'd be fantastic.

37:01Yeah?

37:02Thank you very much.

37:03With 350,000 visitors a year

37:06to just this cycle centre,

37:09this massive market

37:10seems an ideal solution

37:11for Phil.

37:12So, I hope he's got

37:13the luck of the Irish

37:14with him

37:14when it comes to impressing

37:16our open day guests.

37:17How are you feeling today?

37:19I'm excited about it now.

37:20Let's see what people think.

37:22The product is good,

37:23so we've done what we can.

37:24I want to remind people

37:25that the Farmers Boy Inn

37:26is still firmly in business

37:28after 25 years.

37:29I totally agree.

37:30Well, let's hope

37:30they approve

37:31of the rooms.

37:35Hello.

37:36How are you?

37:37All right?

37:38With Phil's guests

37:39beginning to arrive...

37:40Hello, guys.

37:41Big, massive beer again

37:42if you want to go out there as well.

37:43...plus my crowd

37:44from the cycle centre...

37:45Do feel free

37:46to have a little nibble.

37:48And Mark from

37:49Wydeen Tourism

37:50who could promote

37:51the Farmers Boy

37:51to an audience

37:52of more than

37:534 million potential customers...

37:56If today goes well,

37:58the Farmers Boy

37:58could be on the up again.

38:00Philip!

38:01I can't see my mother.

38:02I don't know anyone

38:03that calls you Philip.

38:05With his influential guests

38:07assembled,

38:08I want to see

38:08if they prefer

38:09the new tree-themed rooms

38:11or the ones

38:12with Phil's

38:12crusty old pie pictures.

38:15Go and look

38:15at his accommodation

38:16and then I'm asking

38:18you all to vote

38:19by putting a ballot

38:21in a box

38:22whether you prefer

38:23the old rooms

38:24or the new rooms.

38:25Are you going to tell

38:26which is which?

38:26I think they'll be able

38:27to work it out, Philip.

38:28Oh, OK.

38:31As the tour kicks off

38:33and the crowd

38:34cast their eyes

38:35over the rooms...

38:36Do come in...

38:37This is lovely.

38:38It's a nice little sun trap.

38:39I'm quietly confident

38:41that my new tree theme

38:42will impress the guests.

38:43Oh, I love the colour.

38:44Oh, I love that.

38:46And prove that

38:46I'm not the only one

38:47who would rather not

38:49wake up under a pie.

38:50Oh, my God.

38:53That's a passion killer,

38:55isn't it?

38:56It is a bit.

38:58With prices

38:59starting at £80

38:59per night,

39:00I'm hoping

39:01the refreshed rooms

39:02will appeal to tourists

39:03from the outdoor

39:04enthusiast market

39:05who are looking

39:06for a bargain.

39:07You get a lot of

39:09very budget-conscious

39:10travellers

39:10and, yeah,

39:11will appeal

39:11to that kind of market.

39:13Good.

39:15It's good value.

39:15It's in the right area.

39:16This is definitely

39:17a lot more

39:18of that sort of

39:18getaway

39:18that you might want.

39:19Good.

39:20I'm glad

39:21you're saying

39:21all the right things.

39:22Thank you, Mark.

39:24That approval

39:25is music to my ears

39:26and could mean

39:27money in Phil's pocket

39:28if he starts

39:29pushing his

39:30accommodation harder.

39:32I think the thing is,

39:33Phil has this

39:34kind of untapped

39:35resource

39:35and he's got

39:36to use it better.

39:38While Phil looks

39:39to seal a deal

39:40with Mark...

39:41I think you've got

39:41a huge opportunity

39:42with, you might call

39:44it a bit of tweaking.

39:45...and the guests

39:46vote on which style

39:47of room they prefer...

39:48Hello.

39:49Nice to meet you.

39:50I want to get

39:51the verdict

39:52from Phil's wife.

39:54What do you think

39:54of the rooms?

39:55Really nice.

39:56Good.

39:57It's definitely

39:57neither that perch

39:59because I always

40:00said I didn't like

40:00those play pictures.

40:02Good.

40:02I'm glad you approve.

40:03Phew.

40:04But, you know,

40:04to be 25 years

40:05in business

40:06and to still have

40:07a business

40:08is really a testament

40:09to him

40:10and he should be

40:11incredibly proud

40:12of what he does

40:12but he needs to

40:13remember the basics

40:14and keep on

40:15really focusing on them.

40:16Just slow down

40:17a little bit.

40:18Maybe.

40:19None of us

40:19are getting any younger.

40:20Exactly.

40:23With all the ballots

40:24cast,

40:25my time at the

40:27farmer's boy

40:28is drawing

40:28to a close.

40:33So,

40:33first of all,

40:34shall we see

40:35who voted

40:35for the pie rooms

40:37and who voted

40:37for the not

40:39pie rooms?

40:41Look.

40:42Ah.

40:45Ah.

40:47Lovely,

40:48fresh forest look.

40:50You are more

40:50than pies.

40:52Someone wrote.

40:57Lovely rooms

40:58and atmosphere,

40:59big improvement.

41:00That last one

41:00that you just read,

41:02that word atmosphere

41:03and what you've done

41:04is that you've helped

41:05to bring the atmosphere

41:06and the quality up.

41:08That's what I've been

41:09trying to do

41:10but also,

41:10Mark,

41:11who runs

41:12Visit Dean Wine,

41:13he says that

41:14you really have got

41:15to join the association

41:16because it gives you

41:17visibility on their

41:18website

41:19and it'll drive

41:19traffic to yours.

41:21I had a great

41:21chat with them today

41:22and we've arranged

41:23a meeting already.

41:24Good.

41:25You'll build connections

41:26with other businesses

41:27like we did

41:27with the bike people

41:28I went to today

41:29who are really

41:31interested in being

41:31able to suggest

41:32places that are

41:33good value

41:34for their customers

41:35to stay.

41:36Yeah.

41:36And I think

41:37you've just got to

41:38refocus on this

41:39again because this

41:40is a little gem

41:41of a business.

41:42And it does you proud.

41:43Thank you very much.

41:44When I first

41:47arrived here,

41:48the Farmer's Boys

41:49collapsing occupancy

41:51meant its future

41:51was looking uncertain.

41:54Now,

41:55with garden and rooms

41:56both given

41:57a new lease of life

41:58plus the prospect

42:00of some valuable

42:01new business relationships,

42:03Phil's worries

42:03should be

42:04a thing of the past.

42:06It's been a good day.

42:08I'm really happy

42:09with how we've managed

42:10to turn things around.

42:11I hope I'm leaving Phil

42:12with a pub to be proud of.

42:14So, my darling,

42:15bye for now.

42:19Like someone said

42:19in that comments box,

42:21you have much more

42:21than pies, Phil.

42:23So if there's anything

42:23I've learned about it,

42:25we're much more than pies.

42:32The garden has been massive,

42:34as in we've had a lot

42:35of people say

42:36how they're glad

42:37the pile of ways are gone.

42:38So that's an excellent change.

42:40People have said

42:40how they love the rooms

42:41and we've done

42:42the rest of them now.

42:42We're happy with that.

42:44We're using different systems

42:45now as well

42:46regarding marketing.

42:47So overall,

42:47the exercise has been brilliant

42:49and Alex is welcome back

42:50anytime she wants.

42:51We'll be listening to this book.

42:53We'll see you next time.

42:55We'll see you next time.

42:55Bye.

42:55Transcription by CastingWords

The Hotel Inspector - S20E07 - Full Movie

Category

Transcript

Be the first to comment

Recommended