00:00Here's the lack of empathy. This is normal in our business world. You walk into someone's office,
00:04someone walks into our office and says, your numbers have been down for the third quarter
00:07in a row. You have to pick up your numbers, otherwise I can't guarantee what the future
00:12will look like. How inspired do you think that person is to come to work the next day?
00:17Here's what empathy looks like. You walk into someone's office, someone walks into your office
00:21and says, your numbers are down for the third quarter in a row. Are you okay? I'm worried about
00:27you. What's going on? We all have performance issues. Maybe someone's kid is sick. Maybe
00:32they're having problems in their marriage. Maybe one of their parents is dying. We don't
00:36know what's going on in their lives.
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