00:00Okay, so in the absence of Jill, a couple of things before we go over to Willow Vale.
00:07Obviously we need to gather intelligence without causing alarm, so we'll start with the residents, then the staff.
00:13There's 30 residents, so we need to identify key people.
00:16Well, Ruby Spears, Gerald French's girlfriend, is key. I've just added their ages together, actually. 173.
00:24Yeah, and off the back of that, probably goes without saying...
00:27Well, say it anyway.
00:30Uh, witness reliability. We've got elderly witnesses, some suffering from dementia, some too ill to talk to us.
00:36Some might not even be alive in the next few weeks, let alone if anything gets as far as caught, so we need to film the interviews.
00:42Now, we're not going to cart them off to a formal video suite, obviously, so we'll do it in situ.
00:46Do you want PDFs, Rob?
00:49Er...
00:49Well, it's just that if we take prints and swabs at the same time as we're chatting to residents and staff, we don't have to use them, but we've got them if we need them.
00:57Yes, good idea, thank you.
01:00Oh, that says... Oh, yeah.
01:04Proactive with records, research and index everything really carefully. Mitch is doing analysis of the recent deaths.
01:09We're such a grey area. You've got closeness to death as a given. You've got illness. It's very hard to know the probability of dying.
01:16The manager's saying it's a spike.
01:17Well, the daughter's saying she would say that.
01:20What were all the complaints about?
01:22She's saying that she's seen some bruising on her dad's arms. Another time his hair was parted the wrong way.
01:27A girlfriend and hair. Imagine that, Pete.
01:29She's seen him being fed too fast.
01:33Erm, she's seen him in someone else's shirt. She's seen a shirt that she bought him on someone else.
01:38Like, just loads of things that could mean that he's being badly looked after or she's a nightmare or both.
01:44What was your impression of the manager?
01:46She genuinely thinks that everything's okay. How much she really knows and how much she gets out the office, don't know.
01:52I met a resident, Winifred, who seemed keen to break free, but she was pretty hazy.
01:57Okay, press strategy. What...
02:01Sorry, did I just cut you off?
02:03Erm, so, Craig, the senior care worker...
02:07Who the fat last fancies, by the way.
02:10Anyway, Craig, there's just something about him.
02:14Like he was displaying everything. Like doing everything for our benefit.
02:17Oh, it's hard to explain.
02:18Go on. Tell them the really suspicious thing you saw him doing.
02:23No, he did exactly what he was supposed to do.
02:26Right, he came through the door and then he squirted the stuff out of the thing, the antibacterial gloop,
02:35and then he rubbed it in like he was doing a demonstration of how you should do it, which is fine,
02:39except, well, that's not what normal people normally do.
02:43Dick him. He's too hygienic.
02:46All right.
02:47You do it.
02:48All right, come on. Settle down. Settle down.
02:51Press strategy. Very bland, basically.
02:54Appealing for information from the public in very general terms.
03:00Sorry, I mistook it for a peach.
03:04You'd better get some even bigger glasses then.
