00:00I mean, as long as people stay super focused on creating the absolute best product or service
00:04that really delights their end customer.
00:06Basically, if you get a search that your customers want you to succeed, then you probably will.
00:10Guys, it's very simple.
00:12Amazon's the biggest company in the world and is dominant because they're religious about customers.
00:17I am who I am in the marketplace because I am religious about you guys.
00:21I just want you to tell me something good happened from what I did for you.
00:24That is the fulfillment.
00:25That feels better.
00:26Admiration over cash.
00:27Never stop thinking about how to delight your customer.
00:30Not to satisfy your customer, but to delight your customer.
00:34When you wake up in the morning, start thinking about it.
00:37During the day, think about it.
00:38At night, think about it.
00:39And then dream about it.
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