Passenger assaulted after complaining about overcharging on Hemkunt Express

India Today

Vishal Sharma was allegedly assaulted on the Hemkunt Express just hours after filing a complaint about being overcharged for water, coffee, and noodles.

Transcript

00:00This passenger was allegedly assaulted in his third AC coach on 7th May of 2025,

00:11just hours after he filed an online complaint about being overcharged by the catering staff.

00:15Vishal Sharma, passenger on the Hemkunth Express, said the attack occurred hours after he used the rail mother's app

00:32to report being charged Rs. 20 for a water bottle instead of the approved Rs. 15 for rail near.

00:45He also flagged overpricing for coffee and noodles.

01:01In a video, he recorded several men believed to be pantry staff entered his third AC coach,

01:07confronted him while he lay on his upper berth and demanded he come down.

01:10Despite his protesting that he had only filed a complaint, one of the men dressed in a green polo,

01:15climbed up, grabbed his leg and appeared to assault him.

01:18The video cuts abruptly after Sharma yells in shock.

01:21He later resumed filming, showing visible injuries and torn clothes.

01:32Following public outrage, the Ministry of Railways imposed a Rs. 5 lakh penalty on the caterer,

01:37lodged an FIR and issued further action pending investigation.

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