新年期间服务费从10%涨到15%！   本地连锁咖啡店引发消费者不满 - video Dailymotion

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新闻报报看 | 最近，一家本地连锁咖啡店在店内张贴告示，宣布农历新年期间服务费将从10%调涨到15%，引发了消费者的不满。不少人质疑，咖啡店涨服务费的依据是什么…..（主播：林晓倩、洪欣仪）

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00:00Before watching the video, let me remind you that there is more content on the Hotpot website.

00:04Another week later, it's the Chinese New Year.

00:08Speaking of the holiday, every holiday becomes a holiday.

00:11It seems to have become a tradition in Malaysia.

00:14If you don't cook at home during the Chinese New Year,

00:16you have to go to the restaurant outside to eat.

00:18Will you be beheaded by the caterer?

00:21This has become a matter of great concern.

00:24Recently, a local chain coffee shop posted a notice in advance

00:29to announce that their service fees will increase from 10% to 15%

00:34during the lunar new year from the first day of the lunar new year to the second day of the lunar new year.

00:38This does not include 6% of the sales and service fee SST.

00:43As a result, it aroused the dissatisfaction of consumers.

00:46The increase in service fees of the chain coffee shop

00:49was questioned by many netizens after being taken pictures and uploaded to the Internet.

00:53What is the basis for the increase in service fees of the coffee shop?

00:57During the holiday, the number of customers has increased.

00:59Doesn't this mean that sales can be boosted and income can be increased?

01:03Why do you have to pay extra?

01:06Some netizens think that restaurants should absorb the cost of the holiday

01:10instead of transferring it to consumers.

01:12Some people even say that if you are really busy,

01:15it is better to choose to close temporarily.

01:18During the lunar new year,

01:21is it legal for restaurants to increase their prices or increase their service fees?

01:27A chain coffee shop posted a notice in advance

01:31to announce that their service fees will increase from 10% to 15%

01:35during the first and second days of the lunar new year.

01:37The Ministry of Commerce and Life Expenditure

01:39made it clear during an interview with China Daily

01:42that restaurants cannot increase their service fees during the lunar new year.

01:47The Ministry of Commerce and Life Expenditure reminds consumers

01:49that if you find a similar situation,

01:51you can report it through WhatsApp, official website, hotline, and mobile app.

01:57The Ministry of Commerce and Life Expenditure pointed out that

01:58according to the price control and anti-violence law,

02:01the increase in service fees during the public holiday must be based on a reasonable cost increase.

02:05Restaurants need to be more transparent in showing the standard of charge.

02:08Any non-reliable or exaggerated increase in service fees

02:12may be subject to legal sanctions.

02:14Consumers also have the right to refuse unreasonable charges.

02:19In response to the increase in service fees,

02:22China Daily also interviewed Vice President Lin Jianshou

02:24of the Malaysian Food and Entertainment Association.

02:27He said that during the lunar new year,

02:29the increase in service fees has become commonplace in China.

02:32However, business is difficult now.

02:35Many restaurants, especially restaurants,

02:37are more inclined to launch annual food packages

02:41to keep customers through a more efficient way.

02:44Lin Jianshou added that

02:45there are many tea restaurants that adjust the price during the lunar new year.

02:50Perhaps they have different cost considerations to adjust the price.

02:54But he believes that

02:55the legal awareness of new-generation restaurant owners has improved.

02:58Employees or temporary workers who work during the new year

03:01can receive double the salary.

03:03Many business owners will also accept these costs on their own.

03:06He believes that regardless of any price adjustment,

03:09restaurant owners will ensure a reasonable price range.

03:12Otherwise, once customers or consumers complain,

03:15the owners may be investigated by the Ministry of Trade and Industry.

03:18At that time, there will be no compensation.

新年期间服务费从10%涨到15%！本地连锁咖啡店引发消费者不满

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新年期间服务费从10%涨到15%！ 本地连锁咖啡店引发消费者不满

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新年期间服务费从10%涨到15%！本地连锁咖啡店引发消费者不满