00:00Some users of an e-wallet were shocked when they woke up to find that they had a manual transaction
00:05that led to the loss of their money.
00:07Among them is the artist Pokwang who lost more than Php 80,000 in his account.
00:14The explanation of the e-wallet in this story is by Darlene Cai.
00:21Within a minute, Roland lost Php 90,000 in his Gcash account for his business.
00:29Around 12.
00:30I always check at that time.
00:32The first thing I saw was that all the sales were gone.
00:35In Roland's transaction history, more than 40 consecutive transfer of money occurred.
00:42In each transaction, it was stated that he sent an amount of Php 1,000 to two numbers.
00:47I was shocked.
00:49I knew that he wouldn't click the link, he wouldn't send an OTP.
00:53Only Php 20 was left in Roland's Gcash account.
00:56He immediately filed a complaint with the Gcash and Muntinlupa Police.
01:00The college student, Princess, was also shocked that the contents of her account were lost.
01:05Papa should have cashed out the money, which is what our house should have done in addition.
01:12I tried to call the number that was sent.
01:15It was already out of coverage.
01:18What you saved, what you saved, when you wake up one day, it's gone.
01:24Even the actress-comedian, Pokwang, woke up with Php 85,000 in her Gcash account
01:30that she uses for her food business.
01:32Because my son has our Gcash account.
01:35All of the payments in the business, everything goes in there.
01:41When my son woke up, he saw that he had a successful transaction.
01:50There's a lot.
01:53My son went crazy.
01:55Then he called me.
01:56When he checked, I told him where the money was left.
01:59He also sent Php 1,000 to different numbers.
02:03I just hope that people will have protection now.
02:06I hope they can think of a good way, a good way to protect,
02:11especially the small businesses like mine.
02:14We're not big businessmen yet.
02:16We're just starting, right?
02:18That's why I'm just crying.
02:20In a statement, Gcash said that what happened
02:23was due to errors in their system reconciliation process.
02:28It was said that what happened to some users was isolated.
02:30They also secured the users' accounts.
02:33They agreed with the affected accounts to get their money back.
02:38The Department of Information and Communications Technology, or DICT, is now investigating.
02:43They're going to conduct an investigation and find out
02:46if there's any commonality in their patterns.
02:50For instance, are they all active in online gaming or online gambling sites?
02:56So could it possibly be a phishing attack instead of a breach in the system of Gcash?
03:03Because given the amount of the reports, if it's a breach, it should be in the millions.
03:10DICT is warning the public.
03:12Don't give your OTP or one-time password to anyone.
03:17Don't just click on links.
03:19Change your passwords.
03:21And report to the authorities any breaches or activities in your accounts or mobile devices.
03:28For GMA Integrated News, Darlene Cai, Katutok, 24 Hours.
03:40Thanks for watching.
