00:0017,000 pesos instead of 1,700 pesos was paid by a family to their electricity bill this July.
00:10But because they had a hard time getting a refund, they asked your Kapuso Action Man to pay for it.
00:17The family of Jose only paid almost 2,000 pesos to the electricity bill for the month of July this month.
00:29The bill was too expensive for Miralco.
00:32I was able to pay 17,000 pesos.
00:34We will pay 1,700 pesos for the electricity bill.
00:37For us, that's already a lot of money.
00:40We need that kind of money for my son's tuition fee.
00:48They talked to Miralco to get a refund for the bill, but...
00:52What Miralco is saying is that they will not refund us if our payment is too much.
00:59What they will do is to deduct from our monthly bill.
01:03So, how many months will we pay?
01:07Your Kapuso Action Man is in trouble with Miralco.
01:10Not only the overpayment, this is usually deducted automatically from the next electricity bill of the customers.
01:19But on the occasion that they want to get a refund, this process will be deducted.
01:24Just like what happened to Jose's family.
01:27They paid through e-wallet or third-party payment channel.
01:31That's why they had to go through the verification process before the refund can be processed.
01:39Miralco also reminded the customers that the details they will give will be correct whenever they will pay to avoid a fine.
01:46With the help of your Kapuso Action Man, Miralco was able to return the overpayment to Jose's family.
01:54I am very thankful to you.
01:57Finally, my complaint to Miralco was actioned.
02:00I got my check, my refundable.
02:08Mission accomplished Kapuso.
02:10For your information, send it to Kapuso Action Man Facebook page.
02:14Because any complaint of abuse or treason will be acted on by your Kapuso Action Man.
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