00:00Welcome back, and in the last video I told you how to deliver an order, so that if there
00:24is any issue, you can talk to him.
00:27it can happen that the user is troubling you a lot, he is not accepting it, you have
00:34delivered it, you have made changes and delivered it, he is saying that there is still an issue,
00:40I don't need it, I don't need it, you didn't work properly, I want a refund, I want to
00:45cancel the order, right, now let's say it's an order of 50 dollars or 100 dollars, you
00:51have taken a day, you have also taken time, everything is fine with you, there are two
00:57ways, either you fight with him or you tell him that it is okay, I will cancel it, because
01:03there is no point in fighting him, you are the seller, he is the buyer, you have to deliver
01:11the order, let's say he has also accepted it, then he has an option to give a review, when
01:18he gives a review, if you have a rating of 10 5 stars and 1 1 star rating, then your rating
01:24will go straight up to 4.7, there is no use of this, such users who are there, 1 out of
01:31100 comes, I would say only 2 out of 100 come, so if you understand these people, he will
01:38give a bad rating, you cancel his order, if you don't cancel the order, then he will
01:45take your profile, this happened to me, I made a new hit on my profile, it was going
01:51very well, the profile reviews were also coming, everything was going well, now that user,
01:57we took the delivery from him, in which the milestone delivery is done, now he did not
02:03understand, we did half the work and we said that your work is done, now we will do it
02:09, he said that you have not done any work, he has eaten a lot of brains, now he had an
02:16option to give a review, then we delivered the whole order again, even then he gave us
02:22a rating of 1, now that gig on which around 1000 impressions were coming daily, it came
02:29straight down to 200 impressions and then on 100, 50, it kept spinning like this, until
02:36we made other custom orders on that gig, then it slowly came to 4.9, so it is very easy to
02:46spoil the rating, it is very difficult to increase the rating, so you have to keep your mind
02:52clear that such users will come, how to treat them, you will find out in a few days that
02:59this user is fine or not, if you feel that the user will give a bad rating, it is better
03:05to cancel the order, because if you have an order, he gave you a review, then you will
03:11not get orders in the future, in the beginning I used to get very angry that he has done
03:16work for free, but there is no use of all these things, there are losses in every business,
03:24so you have to understand it in the same way, in our profile, we have almost done 1,90,000
03:29dollars, out of which I think there are 7,000 cancel orders, so now we have got used to
03:38that some users will come who are useless, there are many types of people in the world,
03:45there are not five fingers, so you should understand that how this user is, some users
03:52are very good, you can sell a lot from them, you can make a lot of money, some users are
03:58like this that no, I want the cheapest one, it is like this, they will be very angry, you
04:04have to treat them accordingly, you will find different types of people on Fiverr, you have
04:09to talk to them in different ways and talk well so that at the end of the day you are
04:16earning money, and in the beginning days, there is a little more issue, the reason being
04:21that if the orders are less, then you also need reviews, later it does not make much difference,
04:27right, so I am telling you these small details because they will differentiate you in becoming
04:33a good seller and like most people say that orders are not coming, work is not going on,
04:40all the videos I have made so far, all the small points I am saying, because of all this,
04:45we have earned so many crores of rupees, so soon, so that's what makes you different from
04:51a loser and a winner, right, even when I used to do blogging, so I searched a lot of keywords,
04:57made a bank link, did this and that, I went a lot further than the rest, in that too I
05:04had earned up to $ 1,000, right, because I have those small points that people leave
05:10on java, I kept that in mind that the speed should be good, the content should be good,
05:16put an affiliate link here, do this, do that, take out the maximum ROI, okay, so you have
05:22to think according to that that no, this is my business, I will run it like a business,
05:28if you think that it is kept aside, it is fine, it is gone, it is not going on, then it
05:33will not work, there are a lot of people like this, but all the top sellers on it, they
05:38must have worked very hard and after hard work, the results are very good and very easy,
05:43I have never got an income as easy as fiber in my life, that too so much, so this is what
05:50I am telling you, talk to all the users of this type, okay, if it is too much, then
05:57cancel the order, now how to cancel, let's say now the user has put a review on it again
06:04that I do not want revision now, you go here, it is coming to you on the side, visit the
06:10execution center, now see, now let's say you need time to work, you will go here, extend
06:19delivery, go to others, click any of these, if you have not done enough information, then
06:25this, otherwise do not do this, I would say because their algorithm will know that there
06:30is a click issue, I will do it, I will do the changes in a few, in some time, if you
06:42have talked to the user that you have to extend the time, then you go here and extend the
06:47two days, I will do it soon, I will do the changes soon, the more you can explain and
06:58tell people, the more you will benefit, because if you have a good conversation with them,
07:05you convey your message to them, then there will be no issue, the reason our profile is
07:11because our conversation is very good, now see, now they are not listening, then what
07:23will we do, go to the widget, view request, okay, this will not happen, let me request
07:31the order, because I want to tell you about the cancellation in this video, so I also
07:45told you about the extended delivery, offer additional revisions, if you have given only
07:50one revision, then you can say that pay me more, then I will do the revision, I have not
07:56used this option till date, I have not even used modify the order, ask the buyer to cancel,
08:02I get the money added to it, but I never say that I will take more money, if it is a very
08:10big job, then I definitely take money, it is not like sitting for free to work, because
08:17at the end of the day, how is the user experience here, it will be seen, okay, ask the buyer
08:23to cancel this order, the buyer is not responding, the buyer will order again, I am too busy,
08:28buyer was not satisfied, buyer request for additional revisions is not in the scope of
08:34original work, okay, let's continue, see, now what is coming, loss of revenue, weaken
08:42your order completion rate, order completion rate will be reduced, listing placement could
08:49change, listing placement could change means that your ranking can go down because your
08:54completion rate will be reduced, so we have to use this only when there is a lot of issue,
09:01my main profile has an order completion rate of 98%, means 2 out of 100 people's orders
09:10were cancelled, at some time it was around 94-95% because at that time we were two people
09:17working and a lot of orders used to come and we could not do it, it used to be cancelled,
09:23we could not do it later, so gradually we worked hard to fix things and increased the
09:29order completion rate, right, so you have to use it only when there is a lot of issue,
09:36okay, I can't do this work, thanks for choosing me, see, recently I will tell you an incident,
09:55I ordered from a person, it was a client's work, I was not able to do it, so I asked
10:03him to do it, he said okay, I will do it, it will cost $30, I said okay, he made an order
10:11for me, it took 3 days, I gave him time, I told him to do it quickly, I have to give him
10:16time, still he took 3 days, there is no reply, there is no conversation at all, now I told
10:22him to do it, he said that I could not do it, there was no light, he was making excuses,
10:29okay, later I told him to cancel the order, then I declined the request that I will not
10:37cancel the order, he took another day, then he told the customer support to cancel the
10:42order, so the customer support cancelled my order, till then I was looking for another
10:47person, so don't do this that you took the order and cancelled it, it will have a bad
10:53rating, and if let's say he made my order and did not work well or did not talk to me
11:01properly, then I would have spoiled the rating, so it is better than taking a bad rating that
11:06he cancelled the order, okay, so when you do 4-5 orders of this thing, you will understand
11:17that either we do the order quickly, talk to him, or cancel his order, or we say that
11:25you apologize for this, we do it quickly, if your support is good, then half of the things
11:31will be solved, okay, so you have to take care of this thing, and if there is a lot of
11:37issue, then the order is cancelled like this, when the order is cancelled, then the money
11:42will go back to the buyer's account, and your order will be cancelled, that's it, okay,
11:47so this was in this video, that this is a very major thing, which will define your success
11:54and failure, if you keep everything right, the rank is also there, the order is also
12:01coming, but you did not understand this thing, which order to cancel, which order to take
12:05review from, then there is no use, your profile will go down, okay, so this is it for this
12:11video, thanks a lot for watching, see you in the next video, bye-bye.
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