00:00If you have taken a ticket from the online or IRCTC website to travel in the train,
00:06then check the timing of the train before leaving the house, otherwise the train may leave.
00:10Actually, the tickets that are being booked online from the IRCTC website or all the apps,
00:15the arrival and departure time of the train is not coming,
00:18due to which the passengers are facing problems.
00:21The app or the online site that shows the timing of the train,
00:25shows that there is a change in the time of some trains, due to which the train is also leaving.
00:30In this regard, ETB Bharat spoke to the PRO of IRCTC, Siddharth Singh,
00:35and he said that since July 1, there has been a change in the time of some trains,
00:39due to which the timing of the train is not being shown on the ticket.
00:44But the big question is that since July 1,
00:47the railway officials have been doing their homework for a month to change the time and number of the train.
00:54Despite this, this upgrade has not been done yet,
00:57due to which the passengers are facing problems.
01:00For ETB Bharat, I am Dhananjay Barma from Delhi.
01:03Yesterday I had to come from Chandigarh to Delhi.
01:06My evening train was Kalka Shatabdi.
01:08When I got the reservation, there was no train time in the printout,
01:13neither for arrival nor departure.
01:15When I reached Chandigarh station,
01:17I found out that the train had already departed 15-20 minutes before my arrival.
01:22I asked the people around me if there was any other train,
01:24they said that the train had already left for Kalka Express.
01:27When I checked it again on the IRCTC website or app,
01:31its time was showing 6.53,
01:33when it had left from there at 6.30.
01:35So my question is, and I was very worried after that,
01:39I reached Delhi by cab and reached my home at 2-2.30 at night.
01:43So my suggestion is that the IRCTC or the railway should clear the timings on the ticket.
01:48Just like the railway sends SMS and updates you,
01:52they should update you if the train is early or late.
01:55So if the PNR confirms the ticket,
01:59then why didn't they confirm the timings of the train?
02:04So in this regard, did you make any complaint?
02:07Sir, I am trying to make such complaints on the IRCTC portal and on the railway portal.
02:12Although I made a complaint on 139,
02:14I got the answer that you should have checked before leaving.
02:17But you understand, I was 2 hours away from Chandigarh station.
02:20It would have taken me time to leave.
02:22How would I have reached early?
02:24My timing was 6.53.
02:26So if the railway is early or late,
02:28then you should send SMS and confirm
02:30because the railway charges for this.
02:32The convenience fee is taken from us while booking the ticket.
02:34So the railway should have taken it, but they didn't,
02:36which caused me a lot of trouble.
02:37My ticket money also got spoilt.
02:38And the extra money and trouble I faced
02:40while coming to the cab, I faced that separately.
02:42So did you book the ticket from the railway side or from the IRCTC?
02:46Yes, I booked the ticket from the IRCTC app.
02:50And from that, I also downloaded the printout or PDF.
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