Mga hotline ng PhilHealth, matatawagan na 24/7

Transcript

00:00 PhilHealth members can call their hotline 24/7, even on weekends or holidays.

00:07 PhilHealth members can call the new hotline and mobile numbers that you can see on your screen.

00:14 According to PhilHealth President and Chief Executive Officer, Emanuel Ledesma Jr.,

00:20 if the PhilHealth hotlines were available every weekday from 8 in the morning until 5 in the afternoon,

00:26 now, they can call any time, especially our fellow Filipinos abroad,

00:32 because they don't have to wait in the Philippines to be able to call them.

00:37 PhilHealth also launched its Click2Call channel that you can see on the PhilHealth website,

00:44 where they can also talk to live agents through personal computer or smartphone with internet connection.

00:53 Members can also request a callback to their mobile number by texting to the PhilHealth callback space mobile number,

01:02 where the details of their concern to the mentioned mobile number will be called.

01:08 Ledesma also reminded members to ask the agent for the questions they sent,

01:15 and the date when they requested to make sure that the callback is legitimate

01:20 and it came from PhilHealth itself to avoid being fooled and used in identity theft of temporary individuals.

01:29 wire.

01:29 (upbeat music)