00:00 [VIDEO PLAYBACK]
00:04 - Is it hard?
00:06 I don't mean difficult. I mean--
00:09 oh, you know what I mean.
00:12 - Yes.
00:13 Sometimes.
00:14 [MUSIC PLAYING]
00:17 - What's the hardest thing about it?
00:20 - When the caller hangs up.
00:21 Not always, but sometimes you just
00:27 wanted to keep talking, and you can't call them back.
00:31 So you just wonder, did I upset them?
00:35 Did I fail them?
00:38 - But they were already hurting.
00:40 - Yes.
00:42 - So it was already hard.
00:45 - Yes.
00:48 - Does it make you cry?
00:49 - Sometimes.
00:55 [MUSIC PLAYING]
00:57 But the fact is, I'm just hearing their stories.
01:00 They're the ones living them.
01:01 So for me to cry, it feels like, I don't know,
01:06 a bit of a self-indulgence.
01:10 It isn't about me.
01:11 I'm-- I'm just here to listen.
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