After pharmacists walk out, CVS vows to improve working conditions
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00:00 CVS Health is vowing to remedy a range of workplace issues that led to pharmacists walking
00:06 off the job and closing multiple drugstores in and around Kansas City, Missouri.
00:12 The nation's largest retail pharmacy chain saw a dozen of its locations shut down unexpectedly
00:17 on Sept. 21 and Sept. 22 in protests that spread this week to include nearly two dozen
00:24 drugstores across the Kansas City metropolitan area, published reports and labor activists
00:29 said.
00:30 "The company is committed to addressing concerns that have been raised by our pharmacists,"
00:35 a spokesperson for CVS said.
00:37 "The retailer is developing a sustainable, scalable action plan that can be put in place
00:43 in any market where support may be needed," the spokesperson added.
00:47 CVS said the walkouts aren't affecting its business.
00:51 "Our ability to serve patients in Kansas City was not impacted today, and we are not
00:55 seeing any abnormal activity in other markets," a spokesperson said Wednesday in an emailed
01:02 statement.
01:03 CVS also said it was providing additional resources to support stores that may be at
01:08 capacity.
01:10 CVS sent Chief Pharmacy Officer Prem Shah to meet with the pharmacists on Tuesday, but
01:15 he reneged on an agreement to issue a public apology to employees and customers, according
01:20 to Bled Tano, an independent pharmacist speaking for organizers of the protests.
01:26 These issues have been ongoing for over 10 years across all the big chains and exponentially
01:31 worsened during the pandemic with increased services such as COVID vaccinations and testing,
01:37 while simultaneously having staff cuts and hours shortened.
01:41 Lanny Duong, a clinical pharmacist in California who advocates on behalf of pharmacy workers,
01:47 said in an email.
01:48 (upbeat music)