American Airlines is investigating claim that flight attendant violently confronted mother

American Airlines said it is investigating an incident in which a male flight attendant reportedly upset a female passenger to the point of tears, then later was recorded getting into a heated confrontation with a male passenger who tried to come to the woman’s defense.

“We have seen the video and have already started an investigation to obtain the facts,” American Airlines spokesperson Leslie Scott said in an email to The Washington Post. “What we see on this video does not reflect our values or how we care for our customers.”