How to fix Xbox One Blu-ray grinding / clicking and not reading disc.
A few whacks is all it takes.

Note:
You are not opening the unit up you just giving it a few tap tap taporoos , I don't think it would but I have no idea if this will void your warranty so proceed at your own risk, if you break your unit you hit it too hard. I am not suggesting you lie but you may want to omit this self-troubleshooting step from your discussion with support or skip this and just wait for a replacement unit. Also it may be possible to tap with a little less power and fewer times for all I know the first whack did it.