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    IntelliResponse Virtual Agents For Kobo: One Right Answer

    Conrad Filbert

    bởi Conrad Filbert

    5 lượt xem
    With IntelliResponse Virtual Agents, over 90% of users didn't need to escalate to the contact center. Users were instead visiting Kobo online for their answers. Kobo has experienced a 700% increase in web traffic and only a 4% increase in call volume.