Porta VoIP Switch Services (after initial setup) may include setting up of custom tariff plans, products, custom subcription or discount plans, invoice template setup, merchant services setup etc. Normally you will not need our assistance as the support we provide via ticket should be sufficient for you to set up the services yourselfs
Arustel have an extensive knowledgebase and we are adding online flash tutorials. However if you need one to one custom training on select topics via web conferencing, we may charge $49 per hour as needed. Initial training (within 30 days of reseller plan setup) is included in the setup fee.
Arustel may bill $49 per custom incident support for customers who are not on our Porta Switch Support Plan. This is after initial setup is complete and upon your approval.
Arustel provide custom IVR configuration in own language for our CISCO IVR calling card services at $99 per hour. A bid will be given.
Arustel provide Porta UM callback IVR configuration at $99 per hour. A bid will be given. If you are adding a new custom application to your current plan, it will typically cost you $99 for setup.