Recap: Service Level Agreements – The Same for Every Customer? (Summary Highlights)

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http://ITServiceContractSecrets.com Summary Video: Do you use the same service level agreements for every client? This article explains why it can be a bad strategy. Copyright (C) SP Home Run Inc. http://www.sphomerun.com/blog/bid/88934/Service-Level-Agreements-The-Same-for-Every-Customer

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