Digital Customer Service: "Now or Must" For Business
Ventana Research - The Tech Museum
Richard Snow, VP & Research Director, Customer & Call Center Practice, Ventana Research
Has your company experienced the change taking place in customer interactions? Social and mobile technologies have shifted the way we provide customer service. Forward thinking businesses are already making investments to ensure the best level customer satisfaction in every interaction. The most progressive companies have dedicated customer experience management technologies and use mobile and social computing technology to engage their customers real-time. This session will layout strategies to help companies ensure that customers are heard and engaged through the effect us of mobile, social, and collaborative technology. Learn how to optimize customer interactions through the use of a range of analytics and build a roadmap for 2013.