- Adding engagement to the results of social media consumer insights. How to connect to MediaFunnel's social media management system to Netbase's enterprise social intelligence platform.
Demonstrated use cases:
- Assigning a negative emotion Tweet to a customer service representative
- Replying to a positive emotion Tweet from a customer
- Emailing a Tweet to a manager or an executive who may not be a MediaFunnel user
For more information about NetBase's enterprise social intelligence platform, go to http://netbase.com