In their latest Forum Report, The Pursuit of Complete Financial Inclusion, CGAP and IFMR say that client-centered business models can be sustainable while pursuing complete financial inclusion. IFMR Trust’s new, holistic approach to wealth management for low income and poor clients being used in India – the KGFS model – is one such example that may have implications for other regions.
Since their rollout in 2008, over 200,000 clients in remote parts of rural India have enrolled at KGFS branches and use a variety of available products. Some more successful branches have achieved enrollment rates of more than 70 percent of local households, demonstrating an unprecedented level of penetration. This huge demand for services also suggests a high level of client acceptance.
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